Relationship Manager (CRM)

Position: Relationship Manager (CRM)
Industry: Real Estate
Experience: 2–6 Years (Ahmedabad)
Key Responsibilities
Build and maintain strong relationships with customers throughout the post-sales journey.
Handle customer queries, complaints, and escalations with timely resolution.
Coordinate with internal departments such as Sales, Projects, Legal, Finance, and Accounts to ensure seamless customer service.
Monitor payment collections and follow up on outstanding dues.
Provide regular updates to customers regarding project progress, documentation, possession, and handover.
Ensure high customer satisfaction and maintain service quality standards.
Maintain accurate customer records and CRM data.
Support registration and possession activities.
Requirements
2–8 years of CRM/Post-Sales experience.
Strong communication and interpersonal skills.
Experience in customer handling, collections, possession, and documentation.
Proficiency in MS Office and CRM software.
Skills: sales,post-sales,customer satisfaction,real estate,crm software,documentation

Work arrangement
No