Patient Services Officer

At GenesisCare we want to hear from people who are as passionate as we are about innovation and working together to drive better life outcomes for patients around the world.
Care to join the team?
GenesisCare has an opportunity for a Patient Services Officer (Medical Administration) to join our supportive Albury clinic on a permanent full time basis.
As one of the first points of contact for our patients, you will play an important role in creating a welcoming, calm and supportive experience throughout their journey. You will work closely with our clinical team to help keep the clinic running smoothly and ensure patients feel supported from the moment they arrive.
This is a busy and varied role where no two days are quite the same. You will be part of a close knit team, balancing patient support with a range of reception and administrative responsibilities.
You do not need to come from a healthcare background to make an impact in this role. If you are organised, adaptable and passionate about helping people, we would love to hear from you.
More specifically, you will:
Provide day to day administrative support to the radiation oncology clinical team
Book and manage patient appointments for consultations and treatment
Maintain accurate patient records across clinical and administrative systems
Assist with billing, receipting and payment processing
Respond to phone and email enquiries with professionalism and care
Help keep the clinic running smoothly by managing changing priorities and day to day administrative needs
We’re looking for someone who has:
A genuine passion for patient care and delivering great customer service
Strong communication and organisational skills
The ability to manage multiple priorities in a busy environment
A professional, calm and empathetic approach when supporting patients
Confidence working independently while being an active part of a close knit team
Strong attention to detail and confidence learning new systems
Experience in medical reception or Medicare billing is highly regarded, but not essential
Benefits of joining our team:
Join a supportive team focused on providing the best possible experience for our patients
Enjoy the stability of a permanent full time role within a close knit Albury team
Access free, confidential support for you and your family through GenesisCare’s wellbeing services, including financial, legal, nutritional and counselling support
Benefit from the Full Circle Wellbeing Program, supporting your overall health and wellbeing
Grow your career through award winning learning and development programs
Access a range of employee benefits, including Qantas Club membership discounts, gym discounts and Bupa health insurance savings
About GenesisCare
By joining GenesisCare, you will be joining a highly progressive and passionate team of healthcare professionals and support staff, united by a common purpose: to design care experiences that deliver the best possible life outcomes. The ambition for better cancer care that began our story, has grown into a passionate team of ~2,000 employees across 50 locations nationally. Join us to design better care and enjoy a career with purpose.
GenesisCare is committed to managing the risk of transmission of specified vaccine preventable diseases (VPDs). Certain roles may require the successful candidate to show evidence that they have been vaccinated against or are not susceptible to specified VPDs
GenesisCare is an Equal Opportunity Employer.