After Sales Service Technical Advisor (Romanian speaking)

Techtronic Industries (TTI) is a world leader in cordless technology spanning power tools, accessories, hand tools, outdoor power equipment, as well as floorcare & cleaning products. Our focus is on end-users that range from professionals in the industrial, construction and infrastructure sectors to DIYers in home improvement, repair, and maintenance. TTI’s powerful brand portfolio includes MILWAUKEE®, RYOBI®, AEG® - recognized worldwide for their deep heritage and innovative product platforms of superior quality.
The company maintains a global manufacturing and product development footprint, with record world-wide sales of approximately US$15.2 billion and around 50,000 employees in 2026. Hiring exceptional people is a top focus at TTI. This drives a high-performance culture across all levels of our organization and helps to achieve our vision of being number one in the industries we serve. Our unique high-speed decision-making process supports our acute focus on developing superior products and meeting high customer expectations. We view our winning culture as a competitive advantage that powers our growth.
Responsibilities
Provide technical support to service partners and end customers, primarily in the Romanian market (via phone, email, and ticketing system).
Analyze and diagnose technical issues related to products and equipment.
Validate service claims and oversee the accuracy of their processing.
Cooperate with R&D, Quality, Production, and Logistics departments to resolve issues and implement improvements.
Prepare and deliver basic technical training sessions for service partners.
Participate in audits and service visits at international partner locations.
Analyze after-sales data (e.g., failure rates, costs, trends) and recommend corrective actions and process improvements.
Initiate and support activities aimed at developing service processes within the region.
Support warranty processes and monitor the accuracy of service claim submissions.
Requirements
Technical education (preferred fields: Mechanical Engineering, Electrical Engineering, Automation, Mechatronics, or related disciplines).
Minimum 1-2 years of experience in the automotive, machinery, or related industries (service, technical advisory, or customer support roles).
Very good command of Romanian (mandatory) and good command of English.
Ability to read and interpret technical documentation and diagrams (mechanical or electrical).
Good knowledge of MS Office applications (especially Excel and Outlook) and CRM systems.
Strong analytical thinking skills and ability to draw conclusions from data.
Excellent communication skills with a collaborative and problem-solving mindset.
Willingness to travel for short business trips (primarily within Romania).
Nice to Have
Experience working in an international environment.
Knowledge of a second foreign language (e.g., Bulgarian or Czech).
Experience with SAP, Salesforce, or similar systems.
Understanding of service network operations and warranty processes.
What We Offer
Employment under a permanent employment contract.
Task-based working time with a high level of autonomy and responsibility.
Opportunity to work in an international environment.
Hybrid working model.
Private healthcare.
Lunch card.
Life insurance.
#TTI-EMEA #Milwaukee-EMEA #LI-HYBRID #LI-IC1
At TTI, we are committed to being an equal opportunity employer. We believe in creating a supportive environment where everyone can thrive and grow. If you're looking to join a forward-thinking company that values collaboration, innovation, and impact — we’d love to hear from you. Apply now and be part of something exciting!
Visit https://www.ttigroup.com to find out more about us