AGM - OSS & Tools

Role
AGM - OSS & Tools (Lead – Server Ops)
Job Level/ Designation
M2/AGM
Function / Department
SNOC/OSS & Tools
Location
Pune
Job Purpose
Infrastructure Operations is responsible for ensuring the availability, reliability, security, and performance of Infrastructure platforms supporting business-critical applications and services. The role leads infrastructure operations across data center, cloud, storage, backup, database, virtualization, and container platforms while driving operational excellence, automation, governance, and continuous service improvement, collaborate with internal stakeholders and partners, and ensure adherence to SLA’s, security standards, and regulatory requirements.
Key Result Areas/Accountabilities
Infrastructure Operations Management
Lead and manage IT infrastructure operations across compute, storage, virtualization, database, backup, and cloud environments.
Ensure high availability, performance, and operational stability of infrastructure services.
Drive Incident, Problem, Change, and Release Management processes in line with ITIL framework.
Review infrastructure health, risks, capacity, and service performance on a regular basis.
Ensure timely resolution of critical incidents and minimize business impact.
Develop and implement operational governance frameworks and standard operating procedures.
Cloud Platform operation & Database Management
Manage Red Hat OpenShift Container Platform (RHOCP), Kubernetes, Docker, and hybrid cloud infrastructure.
Ensure platform lifecycle management, patching, upgrades, and technology refresh activities are executed successfully.
Oversee operational management of Oracle, PostgreSQL, MySQL, MSSQL, and other enterprise database platforms.
Ensure database availability, backup, performance optimization, security compliance.
Storage, Backup, Disaster Recovery, Security & Risk Compliance
Manage enterprise storage platforms including SAN, NAS, NFS, Object Storage, and Distributed Storage systems.
Ensure backup success, data recoverability, and business continuity readiness with Vodafone Idea security policies and regulatory requirements
Lead Disaster Recovery planning, testing, and execution activities.
Support internal and external audits and address compliance observation.
Core Competencies, Knowledge, Experience
Technical Skills
Enterprise Data Center Operations
Oracle, PostgreSQL, MySQL, MSSQL Database Infrastructure
Windows Server Administration
Red Hat OpenShift Container Platform (RHOCP)
Kubernetes, Docker & Virtualization techniques
Enterprise Storage Technologies (SAN, NAS, NFS, Object Storage)
Backup and Recovery Solutions
Infrastructure Monitoring & Observability Platforms
Scripting & Automation (Python, Shell, Ansible)
Infrastructure Security & Compliance Management
Must Have Technical / Professional Qualifications
Bachelor's Degree in Engineering, Computer Science, Information Technology, Electronics & Telecommunications.
Experience
5-12 years of experience in Infrastructure Operations, Platform Engineering, Storage, Database, or Cloud Operations.
Minimum 3-5 years of people management experience.
Experience in large-scale enterprise, telecom infrastructure, managing Partners & OEMs.
Preferred Certifications
RHCE (Red Hat Certified Engineer)
Red Hat OpenShift Administration Certification
CKA (Certified Kubernetes Administrator)
ITIL Foundation / ITIL Managing Professional

Work arrangement
No