Sailpoint support engineer

Company Description AskMeIdentity Training is a recognized leader in Identity and Access Management (IAM) training and consulting, serving professionals across the cybersecurity industry. The organization offers comprehensive courses on platforms such as Ping Identity, Okta, SailPoint, CyberArk, One Identity, and other cybersecurity disciplines, providing well-rounded technical development. With expert-led instruction and hands-on learning, AskMeIdentity equips individuals with both technical and leadership skills to drive effective security initiatives. By focusing on strategy, implementation, and support, the company helps learners become future leaders in IAM and digital security.
Role Description This remote SailPoint Support Engineer role is a contract position focused on providing technical and customer support for SailPoint-based IAM solutions. The engineer will handle day-to-day incident management, troubleshoot configuration and integration issues, and resolve user access problems in coordination with internal teams and client stakeholders. Responsibilities include monitoring system performance, analyzing logs, documenting solutions, and escalating complex issues as needed. The role also involves collaborating with training and consulting staff to share insights from support activities, contributing to continuous improvement of SailPoint implementations and best practices.
Qualifications
Strong troubleshooting and technical support skills, with experience diagnosing and resolving IAM or SailPoint-related issues.
Customer support and customer service capabilities, including clear communication, empathy, and timely issue resolution.
Working knowledge of operating systems (such as Windows, Linux, or macOS) and their interaction with identity and access management solutions.
Familiarity with SailPoint IdentityIQ or IdentityNow, including configuration, workflows, and connectors, is highly beneficial.
Understanding of IAM concepts such as provisioning, deprovisioning, role-based access control, and governance.
Ability to work independently in a remote environment and collaborate effectively with distributed teams.
Relevant experience in technical support, systems engineering, or cybersecurity; prior consulting or training exposure is a plus.
Degree in Computer Science, Information Technology, or a related field, or equivalent practical experience.

Work arrangement
Yes