Automotive Technical Support Engineer – German Speaking

What you will do
Handle technical cases from German-speaking dealer workshops through a ticketing system
Analyse fault codes, symptoms, live data and repair information to find the root cause
Guide technicians to the right repair, in clear written German
Document every case accurately and escalate complex cases to our Level 2 team with all the information they need
Spot recurring issues and share them with the engineering team
Build your expertise on electric and high-voltage vehicles through manufacturer training
What you bring
Hands-on experience in a dealer or independent workshop, with a focus on diagnostics
A technical qualification (e.g. Kfz-Mechatroniker, Kfz-Techniker, Kfz-Meister, automotive technician) or an engineering degree
Confident use of diagnostic tools, wiring diagrams and repair information systems
Fluent German and good professional English
An analytical, independent way of working, and the patience to handle a high volume of cases
The right to work in the EU
Nice to have
High-voltage / EV qualification (e.g. DGUV 209-093 level 2S/3S or equivalent)
Experience with a technical hotline, warranty or ticketing tools

Employment type
Full-time

Work arrangement
Hybrid