After Sales Service Specialist

Company Description:
We see ourselves as a bunch of crazy maniacs who refuse to understand "It Can Not Happen". People know us for building the most awesome e-bikes (electric bicycles) but, how we see it is "We believe we are changing the world, one e-bike at a time, and playing a part in bringing India to the Global map for EVs." The company aims to bring across top-quality eBikes which would currently cost way more in the domestic market at an affordable price utilizing its local sourcing and manufacturing capabilities.
Let's talk numbers. We are currently the market leader in India across the e-bike category and are just on the verge of announcing our Series C. Having grown from a team of 5 to 400+ across the globe, from a small garage to offices across 15+ countries and clocking in INR 300+ Cr revenue in the first three years of operations. We have raised a series B from global investors. We think this is a great start to our exciting journey.
We think this is a great start to our exciting journey.
Come, join us, help us transform the world, mobility, and have a blast while doing it! Think you are the right fit? Feel free to apply!
Core Responsibilities:
Warranty claim handling
Issue diagnosis and resolution
Customer and dealer coordination
Dealer network development and support
Basic product-level analysis and Root Cause Analysis (RCA)
Maintaining service data and reports using Excel
Key Requirements:
B.Tech in Mechanical / Electrical / Electronics Engineering
Strong communication skills
Fluency in English, Hindi, and Marathi
Basic knowledge of E-bikes, batteries, and motors
Willingness to learn process management, dealership network operations, and customer handling
Exposure to both B2B and B2C after-sales service processes
If you feel you are a right fit, apply now!

Work arrangement
No