TL Ops- Network

Role Purpose:
Drive device recovery
performance across the assigned geography within the Bharti
Airtel ecosystem by leading field executives, enforcing process discipline
and maximizing recovery efficiency while minimizing losses and leakages.
Key Responsibilities:
1.
Recovery
Operations Management
a. Own device recovery KPIs for the assigned circle/s
(volumes, value recovery, turnaround time).
b. Drive daily execution plans with field executives to
ensure target achievement.
c. Identify bottlenecks and plug leakage points in the
recovery lifecycle.
2.
Field Force
Leadership
a. Manage and coach a team of field executives /
agencies.
b. Set clear daily, weekly, and monthly targets and
review rigorously.
c. Conduct on-ground audits and joint field visits to
ensure quality execution.
d. Build accountability through performance tracking and
corrective actions.
3.
Performance &
KPI Governance
a. Track and improve key metrics such as: Recovery rate
(%) Aging buckets reduction, productivity.
b. Drive data-backed interventions to improve
underperforming areas.
4.
Stakeholder
Coordination
a. Work closely with center and circle operations and
customer experience teams.
b. Ensure alignment with legal/compliance teams for
sensitive cases.
5.
Process
Compliance & Risk Control
a. Ensure adherence to recovery SOPs and regulatory
guidelines.
b. Prevent fraud, misuse, or asset misappropriation.
c. Maintain accurate documentation and closure records.
6.
Data &
Reporting:
a. Publish daily/weekly MIS on recovery performance.
b. Analyze trends and highlight actionable insights.
c. Use dashboards/tools to drive real-time
decision-making.
Key KPIs
1.
Recovery Rate
(Volume & Value)
2.
Reduction in
Aging Inventory
3.
Cost Efficiency
(Cost per Recovery)
4.
Field
Productivity Metrics
Eligibility Criteria

Employment type
Employee

Work arrangement
No