SENIOR ANALYST

Program:FM - RTXBLI Name:AR Billing Escalations Team Designation:Analyst and Senior Analyst depending on the experienceNo of Head Count (s):2New Hires/Replacement Hires (HC) by DesignationReplacement Billed /Unbilled / BU / OPS BenchBillable SFDC ID for Billed New Opportunity Reasons to hire Unbilled / Bench City / Location:Muntinlupa City, Alabang Standardized skillset: [Refer attached excel]see attached Shift (APJ / EMEA / US / Any combination):US Reporting Manager :TBAEducational Background:College GraduateExperience Required:2 years Job Description:1. High-Level Escalation & Dispute Management
Monitor and manage the Escalations Mailbox, serving as the primary point
of contact for customers, internal stakeholders, and clients regarding
payment disputes.
Conduct deep-dive account reconciliations to identify root causes of billing
discrepancies and provide definitive resolutions.
Communicate professionally with B2B clients to resolve complex payment
issues and maintain positive business relationships.
2. Internal Support & Documentation (Ticket
Management)
Manage and fulfill internal support requests via the ticket management
system for the collections team
Provide essential billing documentation, including detailed invoices,
Statements of Account (SOA), and verified Proof of Service to facilitate the
collection process.
3. Pre-Collection Validation (Account Validation
Process)
Execute the account validation process by verifying accounts identified for
third-party collection transfer.
Update internal tools and systems to reflect account status, ensuring all
necessary service cancellations are processed accurately prior to agency
transfer.
4. Third-Party Agency Coordination
Manage the interface and external agency coordination with third-party
collection partners.
Verify payment disputes raised by agencies, fulfill document requests, and
perform payment validations to ensure external recovery efforts are
based on accurate data.
5. Special Projects & National Accounts
Lead reconciliation efforts for National Accounts, ensuring large-scale
portfolios are balanced and payments are accurately applied.
Utilize account reconciliation tools to manage process requests, validate
disputes, and resolve missing payments.
Participate in special projects aimed at improving AR processes and
reducing the volume of recurring billing escalations.Client Approval mail:see attachment Comments1 Bench Resource to cover for shrinkage in Ambius Team Preferred Start date: (induction date)21-Sep-26Collaborators:Richelle Pascual, Atilano Sabulao, Waseem Khan Workplace: WFM, WIO, HybridWIO