Cash Office/Stockroom Responsible 30H

As the Cash Office Responsible / Stockroom Responsible, you play a vital role in ensuring the efficiency and accuracy of our back-of-house operations.
You maintain high standards and implement effective routines that directly enhance both the customer experience and overall store performance. Your attention to detail and commitment to operational excellence help create a well-organised and high-functioning cash office and stockroom environment.
Working closely with the management team, you contribute to profitability through smart logistics, accurate reporting, and streamlined processes. Together with your team, you're not just managing operations—you’re shaping a seamless, welcoming and inviting store experience.
Key Responsibilities:
Deliver exceptional customer service through expert styling advice, strong product knowledge, and an engaging in-store experience
Open and close the store
Accurately process and bank daily sales
Manage payroll input and ensure timely submissions
Take ownership of store audit results and support team training on operational standards
Receive, process, and manage deliveries efficiently
Oversee daily store operations to ensure smooth and effective performance
Maintain stock levels through regular replenishment
Act as a brand ambassador, consistently delivering the best possible experience for every
Receive and process stock deliveries, ensuring timely and accurate replenishment of the shop floor
Maintain a highly organized and efficient stockroom in line with operational best practices
Partner with the Store Management team to ensure full size availability and optimal product presentation
Support commercial initiatives, including sales activities within the stockroom
Train and support team members on logistics procedures and best practices to ensure consistency and excellence
Customer-focused: You enjoy engaging with people and are committed to delivering excellent service.
Adaptable and flexible: Adaptable and responsive to changing priorities and customer requests.
Action-oriented: Proactive and driven to take initiative and get things done with quality.
Strong communicator: You have a genuine interest in people and actively listen to understand their needs and perspectives.
Eager to learn: Open to feedback and always looking for opportunities to grow and develop.
Brand enthusiast: You have a real passion for our brand and collection, and love sharing that enthusiasm with customers.
Schedule flexibility: Willing and able to work varied hours, including evenings and weekends.
Previous experience in retail has given you a good understanding of store operations and customer service best practices.
Preferable but not mandatory
Experience handling administrative tasks such as cash handling, scheduling, and filing
Team leadership: Some experience in organising and guiding teams—ideally in a retail setting—to deliver great service and complete tasks efficiently.
Understanding of store operations & customer service skills from previous retail experience
Confident in offering customers advice on fashion trends, materials, sizing etc

Employment type
Part-time

Work arrangement
No