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End Date
Sunday 11 October 2026
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Flexible Working Options
Hybrid Working
Job Description Summary
As a Senior Service Specialist, you will be the go-to expert for complex service issues and escalations. They lead training sessions, contribute to service strategy, and manage high-priority service issues. This role emphasises strategic thinking, process improvement, and cross-functional collaboration to elevate overall service quality.
Job Description
Tracks budgets and brings variances to the attention of senior colleagues while working within established budgeting systems.
Personally meets customer needs related to standard products and services and/or supervises a team of customer advisors.
Delivers prescribed outcomes by working as directed within established data management systems and procedures.
Grows own capabilities by pursuing and investing in personal development opportunities and develops the capabilities of direct reports by working within existing development framework; provides specialised training or coaching in area of expertise to others throughout the organisation.
Identifies shortcomings and suggests improvements to existing processes, systems and procedures, then delivers a plan for a small element of a change management programme with guidance from a project/programme manager.
Identifies shortcomings in current compliance processes, systems and procedures; develops ad hoc solutions to immediate problems within assigned unit and/or discipline.
Delivers prescribed outcomes for area of responsibility by working within established knowledge management systems.
Makes sure that a portfolio of suppliers are delivering required levels of service while reporting to senior colleagues.
Identifies and evaluates complex expertise-led solutions against a range of criteria to find the ones that best meet business needs.
Delivers outcomes by managing others and working within established systems.
Analyses customer needs and defines and delivers prescribed products by performing designated development/engineering activities using established systems.
Develops and/or delivers elements of a strategic planning system with guidance from senior colleagues.
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