Technical Support Specialist

Join COLIBRIX ONE – Innovating the Future of Payments
At COLIBRIX ONE*, we’re building advanced, AI-powered payment technologies that support Payment Service Providers (PSPs), Electronic Money Institutions (EMIs), and neobanks across the EU and the UK. As a fully licensed Electronic Money Institution (FCA Reference No. 927920) and holder of a Financial Institution Licence issued by the MFSA, as well as a principal member of both VISA and Mastercard, we provide comprehensive, real-world financial solutions that include:
Global card processing
Digital wallet infrastructure
Cross-border merchant accounts
Alternative payment methods (APMs)
Corporate accounts for legal entities
We’re a fast-growing team with a passion for innovation, security, and scalability. Our culture values curiosity, collaboration, and impact - and we’re looking for talented professionals who are ready to shape the future of fintech.
At COLIBRIX ONE, your work directly powers the digital economy. If you're eager to solve meaningful challenges and build with purpose, we’d love to hear from you.
About The role:
We’re looking for a technically skilled Technical Support Specialist to join our growing support team. This role is ideal for someone with a solid background in Linux administration, system monitoring, and hands-on troubleshooting. The ideal candidate is passionate about system reliability, enjoys automating routine tasks, and is comfortable working in a shift-based schedule. Experience in IT operations, FinTech, or payments infrastructure is a strong advantage.
Responsibilities:
Provide timely technical support to internal teams and partners regarding system monitoring and service stability
Maintain and use tools like Prometheus, Grafana, Loki, and Alertmanager
Log, analyze, and categorize incidents in Jira Service Management, and escalate issues when needed
Develop and maintain small automation tools (e.g., Python scripts, Telegram/Slack/Jira bots)
Administer Linux servers: logs, access control, services, cronjobs
Document recurring issues and solutions in Confluence
Work with REST APIs to integrate with third-party systems
Participate in a 24/7 shift rotation, including nights and weekends
Requirements:
1+ years of experience in technical support, operations, or system administration
Strong command of the Linux CLI, logs, services, file permissions, and networking
Experience working with monitoring and alerting systems
Understanding of incident and problem management (ITIL or Jira workflows)
Basic skills in Python scripting
Experience with Telegram, Slack, or Jira bots is a strong plus
Understanding of REST APIs
Excellent written and verbal communication skills in English and Russian
Willingness to work in a shift-based environment (including on-call)
Attention to detail, excellent communication skills and ability to explain complex technical concepts in simple terms
Nice to Have:
Experience in FinTech, acquiring, or payment systems
Familiarity with Docker, CI/CD, or centralized logging systems (e.g., ELK, Jaeger)
Hands-on contributions to automation or monitoring in production environments
What we offer:
Opportunity to shape the future of fintech solutions within a growing company
Collaborative, horizontal team structure that values your expertise and ideas
Continuous learning and development opportunities to enhance your skills and career growth
Competitive salary and benefits package
Flexible work arrangements to support work-life balance
* Please note that this position is offered within the COLIBRIX ONE. Employment will be under the appropriate legal entity based on the role and location.

Work arrangement
No