C005127 Support for Audio Video and Visual (AV/V) Services (NS) - WED 21 Oct

Deadline Date: Wednesday 21 October 2026
Requirement: Support for Audio Video and Visual (AV/V) Services
Location: Mons, BE
Full Time On-Site: Yes
Time On-Site: 100%
Total Scope of the request (hours): 160
Required Start Date: 16 November 2026
End Contract Date: 31 December 2026
Required Security Clearance: NATO SECRET
Duties & Role:
AV/V Service Implementation
Participate on the implementation of all AV/V service demands for projects and R2Ps requested by the customers and ensure the delivery of the AV/V services fulfilling customer requirements.
Create the designs, plans (room layouts, implementation plans) and required document to accredit the implemented projects or projects to be implemented.
Maintenance
Implement security measures (patches, updates, etc..) on the systems manually or supervise automatic deployment with no to minimal downtime.
Perform all administration and maintenance tasks required at the backend and frontend as a Subject Matter Expert to ensure the availability, continuity and optimum performance.
Bring the backend systems (and if software exists also frontend devices) to the latest software version released by the vendor and approved by NATO authorities
Continual Service Improvement
Improve backend and frontend maintenance activities; monitoring tools and implementation of security measures resulting in minimal to no service interruption.
Continuously improve the quality and efficiency of AV services by monitoring and maintaining healthy backend and frontend environment thus reducing the need for support.
Identify and provide opportunities for continuous service improvements.
Requirements
Skills, Knowledge & Experience:
The candidate must have a currently active NATO SECRET security clearance
Videoconferencing Technologies - Advanced Proficiency Level - At least 3 years' experience in problem solving, strong knowledge of HP/Poly and PEXIP Videoconferencing Technologies such as Poly Clariti Core/Edge, Poly Clariti Manager, PEXIP back-end infrastructure, Diagnose and resolve technical issues, support software and basic associated network related problems.
Audio Video Visual Room systems- Advanced Proficiency Level - At least 3 years' experience/ Strong knowledge of managing AV/V room systems including VTC codec (HP/Poly, Cisco), camera's (HP/Poly, Panasonic), projectors (Epson), monitors (NEC), control processors (Crestron, Extron), microphone systems (Televic), video matrixes (Extron), Video Wall TV Systems and other peripherals.
Communication Systems integration with PKI and Active Directory - Intermediate Proficiency Level - At least 2 years' experience/good knowledge in AD and PKI integration with Cisco products.
Experience with monitoring platforms and protocols - Intermediate Proficiency Level - At least 2 years' experience / good knowledge of monitoring platforms such as nGeniusOne, CA Performance management, CA Spectrum, etc.
Network - Intermediate Proficiency Level - At least 2 years' experience/ knowledge in troubleshooting basic network issues (including boundary protection devices) on servers and end users; Splunk log monitoring and analysis, nGeniusOne monitoring and analysis.

Work arrangement
No