LEGO Floor Leader - V&A Waterfront

Set the stage for play in a fun and engaging environment!
Join the LEGO® family as a Floor Leader. In this dynamic role, you are the "engine room" of the shop floor. You will lead by example, driving sales through high-energy customer interactions while ensuring our operational standards remain as precise as a LEGO® brick. We are looking for a self-starting leader who can inspire a team to deliver world-class retail experiences in a safe, positive, and vibrant environment.
The Role: Leading from the Front
As a Floor Leader, you are responsible for the pulse of the store. Your mission includes:
Driving Floor Performance: Meet and exceed Key Performance Indicators (KPIs) by actively managing the floor, identifying sales opportunities, and maintaining impeccable merchandising standards.
Signature Experiences: Act as a Brand Ambassador, coaching Sales Assistants in real-time to ensure every client—from toddlers to Adult Fans of LEGO receive an unforgettable branded experience.
Operational Excellence: Oversee daily procedures including opening/closing, inventory integrity, and stock counts with total precision.
Team Development: Foster a culture of continuous learning. You will help manage staff schedules and provide ongoing product knowledge training to keep the team sharp and focused.
Proactive Ownership: You are the "go-to" person on the floor. We value leaders who are self-driven, detail-oriented, and capable of solving problems on the fly without needing constant supervision.
What You’ll Bring
Leadership Track Record: 1+ years of supervisory experience in a fast-paced retail setting where your role is to drive turnover and maximise sales.
Technical Proficiency: Solid experience with POS systems and loss prevention.
People Skills: Proven ability to resolve conflicts, manage staff dynamics, and handle difficult customer situations with a "solution-first" mindset.
Brand Passion: A genuine love for the LEGO® brand and an understanding of its timeless appeal.
Application Pre-requisites
To ensure a safe and professional environment for our team and customers, applicants must meet the following:
Education: Valid Matric Certificate.
Experience: 3+ Years Retail Leadership
Background: Must be comfortable undergoing a credit and criminal record check, and valid, contactable professional references
Logistics: Reliable transport and the ability to work according to the retail hours of the mall.
Environment: A natural ability to engage and work comfortably with children.
How to Apply
If you have the energy and the expertise to lead our team, we want to hear from you!
Important Application Steps:
You will need about 10 - 15 minutes to complete this application
You will need to list reputable and contactable references for you, with their names, respective roles and current contact numbers
You will need to upload the following documents as part of this application, so please make sure you have them available now:
Latest copy of your CV
Copy of your ID
Matric certificate
Recent photo of yourself (jpg/png)

Employment type
Full-Time

Work arrangement
No