Branch Operations and Service Manager Swadesh Banking

Group Company: AU Small Finance Bank Limited
Designation: Branch Operations and Service Manager Swadesh Banking
Office Location:
Position description: Responsible for overseeing branch operations, ensuring service quality, and managing customer relationships in Swadesh Banking branches.
Primary Responsibilities
- Oversee branch operations
Ensure high service standards
Manage customer relationships
Ensure compliance with banking norms
Additional Responsibilities
- Support branch acquisition targets
Coordinate with product and operations teams
Maintain MIS and reports
Reporting Team
Reporting Designation:
Reporting Department:
Educational Qualifications Preferred
Category:
Field specialization:
Degree:
Academic score: Minimum 55%
Institution tier: Tier 1 / Tier 2
Required Certification/s: NA
Required Training/s: Branch Operations, Customer Service
Required Work Experience
Industry: Banking, Financial Services
Role: Branch Operations, Customer Service
Years of experience: 4 to 8
Key Performance Indicators: - Service quality score
Compliance adherence
Customer satisfaction
Operational efficiency
Required Competencies: - Customer Orientation
Operational Excellence
Communication
Problem-solving
Required Knowledge: - Branch operations
Banking products
KYC norms
Required Skills: - Interpersonal skills
MS Office
CRM usage
Required Abilities
Physical: NA
Other: Leadership, Decision-making
Work Environment Details: Branch-based, customer-facing
Specific Requirements
Travel: Minimal (local marketing)
Vehicle: Two-Wheeler Vehicle
Work Permit: Must be authorized to work in India
Other Details
Pay Rate: Fixed + Incentives
Contract Types: Full-time, Permanent
Time Constraints: Standard banking hours
Compliance Related: Adherence to RBI and internal policies
Union Affiliation:

Work arrangement
No