Technology Services Specialist (IT Support Engineer)

About Revolut
People deserve more from their money. More visibility, more control, and more freedom. Since 2015, Revolut has been on a mission to deliver just that. Our powerhouse of products — including spending, saving, investing, exchanging, travelling, and more — help our 80+ million customers get more from their money every day.
As we continue our lightning-fast growth,‌ 2 things are essential to our success: our people and our culture. In recognition of our outstanding employee experience, we've been certified as a Great Place to Work™. So far, we have 13,000+ people working around the world, from our offices and remotely, to help us achieve our mission. And we're looking for more brilliant people. People who love building great products, redefining success, and turning the complexity of a chaotic world into the simplicity of a beautiful solution.
About The Role
Our Technology team builds the systems and experiences that keep Revolut moving. From the infrastructure behind our innovative app to the features used by millions of people around the world, they bring sharp thinking, speed, and a focus on meaningful impact to everything they do.
We’re looking for an IT Support Engineer to provide hands-on technical support to employees and ensure smooth operation of workplace technologies.
This is an on-site role based in our Mexico City office.
Up to shape what's next in finance? Let's get in touch.
What You’ll Be Doing
Solving IT support requests submitted by employees
Ensuring ticket resolution in line with defined SLAs
Resolving emergency and unplanned IT incidents, including urgent hardware issues
Supporting new joiners with laptop provisioning, initial IT setup, and troubleshooting
Retrieving hardware from exiting employees and managing its lifecycle for reuse or decommissioning
Managing Revolut-owned technology, both office-based and remote hardware
Identifying opportunities to improve IT processes or tools
Supporting the implementation of new technologies or workflows

What You'll Need
2+ years of experience with IT systems, networks, and enterprise tools, like macOS, Chrome OS, Jira/Atlassian, and Google Workspace
Expertise in endpoint device management and incident management
A proven ability to manage vendors and outsourced services
Knowledge of best practices in IT administration and system security
Great organisational and time management skills to handle multiple support tasks efficiently
Proven analytical and problem-solving abilities in IT support environments
Effective interpersonal and communication skills to support team members across the business
Fluency in English
Nice to have
Experience in tech, financial services, or e-commerce companies
Building a global financial super app isn’t enough. Our Revoluters are a priority, and that’s why in 2021 we launched our inaugural D&I Framework, designed to help us thrive and grow everyday. We're not just doing this because it's the right thing to do. We’re doing it because we know that seeking out diverse talent and creating an inclusive workplace is the way to create exceptional, innovative products and services for our customers. That’s why we encourage applications from people with diverse backgrounds and experiences to join this multicultural, hard-working team.
Important notice for candidates:
Job scams are on the rise. Please keep these guidelines in mind when applying for any open roles.
Only apply through official Revolut channels. We don’t use any third-party services or platforms for our recruitment.
Always double-check the emails you receive. Make sure all communications are being done through official Revolut emails, with an @revolut.com domain.
We won't ask for payment or personal financial information during the hiring process. If anyone does ask you for this, it’s a scam. Report it immediately.
By submitting this application, I confirm that all the information given by me in this application for employment and any additional documents attached hereto are true to the best of my knowledge and that I have not wilfully suppressed any material fact. I confirm I have disclosed if applicable any previous employment with Revolut. I accept that if any of the information given by me in this application is in any way false or incorrect, my application may be rejected, any offer of employment may be withdrawn or my employment with Revolut may be terminated summarily or I may be dismissed. By submitting this application, I agree that my personal data will be processed in accordance with Revolut's Candidate Privacy Notice

Work arrangement
Yes