Business Support & Strategic Projects Director

Be An Essential Part Of Everyday Life
Position: Business Support & Strategic Projects Director
Contract Type: Full time -Permanent
Travel Required: Less than 50%
Location: APAC
At DHL our business is logistics, but people are our passion. With over 500,000 team members in 220 countries, we attract and retain great talent. We are one of the most innovative, most culturally diverse companies on the planet. We provide unmatched opportunities for personal and professional development. We really are a “Best Place to Work”.
Driving value across global HR operations, the Business Process Optimization (BPO) team ensures streamlined, high-quality, and cost-efficient end-to-end processes. At the heart of this, the Business Support & Strategic Projects Director leads the delivery of key initiatives, with accountability for implementing agreed projects, identifying and capturing process improvement opportunities from stakeholders, and assessing change requests.
The role leads projects and initiatives that enhance HR processes, improving service quality and shaping the platforms that underpin HR service delivery. This is a pivotal position in driving continuous improvement.
If this sounds like a team, you'd like to join … keep reading.
Your key accountabilities include:
Customer management
Engage with middle and senior HR stakeholders across regions and the BPO peer group
Provide expert guidance on process-related topics of medium to high complexity, including implementation and optimisation
Translate customer requirements into practical, scalable solutions aligned with global standards
Stakeholder management
Align proposed process changes with affected stakeholders (e.g., regional/country HR representatives)
Advocate for global process standardisation and influence stakeholders to adopt required changes
Collaborate with DHL HR Centres of Excellence (CoE)
Drive engagement from the BPO country/region extensions
Strategic Project Management
Define and document project scope, objectives, and requirements
Lead HR transformation projects, including large-scale implementations and system rollouts
Ensure delivery of projects in line with agreed timelines, scope, and quality standards
Coordinate global transitions and deployment of new services or enhancements
Ensure adherence to standard methodologies and global processes
Contribute to the development and validation of outsourcing plans and business cases (BCA)
Consulting on managing transitions to outsourcing providers
Process Management
Gather and consolidate process improvement opportunities from business requirements, change requests, and continuous improvement initiatives
Support intake and structuring of change requests across the organisation
Assess cost-benefit and business impact of proposed process improvements
Prioritise change requests in alignment with strategic objectives
Provide recommendations on process changes and improvements
What are we looking for from you?
Demonstrated ability to lead teams and work cross functionally
Solid Project/Program Management experience leading large-scale projects from preparing and developing to implementing
Good general business and operational management experience
Solid record of delivering results and improvements across HR processes
Demonstrated experience of enterprise-level HR systems (HR/ Payroll systems)
Prince II / ITIL certification or equivalent work experience
What you'll need to do next?
If you have a proven track record of achievement matching the requirements for this role and you are looking for your next career move, simply apply online ensuring that a full up to date CV is attached with your application.
We will ensure that all our resourcing activities are fair, transparent, and consistent across the globe. We want to ensure that the candidate experience is of the highest professional standard.
The Company is committed to providing equality of opportunity for all employees. Furthermore, we aim to ensure our workplaces are free from discrimination and that not only employees but also our potential future employees are treated fairly and with dignity and respect. We will ensure that equality of opportunity maintains a high profile in our organisation.

Work arrangement
No