Onboarding Agent

Onboarding Agent
Full Time – Office based
Newcastle Upon Tyne
As an Onboarding Agent, you will be responsible for ensuring new customers are set up quickly and efficiently. Acting as the central point of contact, the role coordinates between customers, suppliers, and internal teams to arrange bin deliveries, confirm service details, and track progress through to successful service start. The focus is on delivering a smooth onboarding experience, resolving any issues proactively, and ensuring all bins and services are in place on time and to the customer’s expectations.
Responsibilities:
Act as the primary point of contact for all new customers during onboarding, keeping them informed throughout their journey
Coordinating bin deliveries & service start dates and communicate these with the customer
Work cross-functionally with operations, sales, and suppliers
Identify and resolve onboarding or delivery issues quickly
Provide clear timelines and manage expectations
Handle onboarding queries, issues, or changes efficiently via phone/email
Ensure a positive first experience for every customer
Liaise with supplier depot regarding deliveries/services
Daily administrative tasks & CRM use
Person Specification:
Excellent listening skills
Empathetic approach, tailoring each call to the individual customer's needs
Excellent communication skills both verbal and in writing
Strong customer service background
Experience managing multiple tasks and deadlines
Ability to problem solve effectively
High attention to detail and accuracy
The right individual will have an enquiring mind with good listening skills, letting your passion and personality shine through while always putting our customers first and provide an amazing service as a part of our team

Employment type
Full Time

Work arrangement
No