VP, COO, Strategic Technology and Consulting Partners

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Job Category
Operations
Job Details
About Salesforce
Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.
Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.
Salesforce is the #1 AI CRM, helping companies become Agentic Enterprises, where humans and AI agents work together to deliver richer, more connected customer experiences. Our unified, open, and trusted platform brings together Agentforce, Data 360, Customer 360, and Slack, so agents don't sit on top of your business; they work alongside your employees, grounded in your data and governed by enterprise-grade trust.
We know that delivering enterprise AI results takes an ecosystem. Salesforce works with the leading AI providers and a differentiated network of technology and consulting partners, so customers can deploy and scale trusted AI solutions that deliver durable ROI. Technology partners extend the Salesforce platform . Consulting partners provide the expertise to implement, customize, and scale for measurable outcomes.
As COO of our Strategic Technology and Consulting Partners organization, you'll help run the engine that takes the Agentic Enterprise from vision into a customer reality.
Job Description
This position is open to candidates who will be based in our New York, Chicago, Seattle, or San Francisco offices.
Salesforce is seeking a proven, transformational executive to lead the evolution of our Global Partnerships Programs and Experience, solidifying our position as the best-in-class Partner Ecosystem.
Reporting directly to the EVP of Global Partnerships, this person will serve as the operations leader across our Strategic Technology and Global Consulting Partner businesses, supporting and developing a high-performing Partner organization that helps our customers become Agentic Enterprises.
This leader will partner closely with Sales, Distribution, Product, and Engineering leadership as we transform our Global Partnerships go-to-market: focusing on net new annual order value (NNAOV), accelerating consumption selling, simplifying specialization, and taking an industry-first approach to unlock incremental growth where appropriate.
They will be responsible for developing a strategic vision and building partner operations with an AI-first and systems-first lens. This leader must be able to exceptionally influence, negotiate, and collaborate with EVPs+ and Operating Unit leaders across the company. Most importantly, the ideal candidate will closely collaborate with our Partnerships teams to optimize programs, incentives, experiences, and community engagement.
Responsibilities:
Transformation Initiatives- Define and execute the strategic vision for our Global SI Partner Center of Excellence (CoE), SI Partner Program, and SI Partner investment program (Catalyst), aligned to the company's go-to-market transformation
Growth Acceleration- Operate a programmatic, scalable partner business that drives partner-sourced and partner-influenced NNAOV and generates quality pipeline every quarter, balancing predictability, efficiency, and growth
Consumption and Customer Success- Enable partners to drive consumption, adoption, and measurable AI ROI, so customer success and expansion reinforce each other
Go-to-Market Alignment- Help simplify specialization and build partner GTM plays that unlock incremental growth with technology, consulting, and AI-provider partners
Partnerships SME - Maintain complete fluency of the Partnerships business landscape, including detailed understanding of Salesforce’s macro ops organizations, and the industry at large related to other partner programs / Marketplaces
Continuous Improvement- Regularly evaluate priorities, associated ROI from partner investments, productivity, and resource allocations. Identifies simple/realistic and scalable solutions that allow the team to move quickly and achieve long-term ecosystem growth and profitability
Excellent Org-wide Leader- Sets pace and expectations for org, delivers compelling presentations that represent the Global Partnerships business to Salesforce executives, and creates and maintains a network and influence with multiple EVPs+ across Salesforce and our partners
Strategic Planning- Advise the EVP of Global Partnerships on key initiatives, identify core themes, develop risk mitigation plans, and connect opportunities across functional areas
Cross Company COO Coordination - Represent the Global Strategic & Consulting Partnerships organization in Ops reviews with Distribution, Product and Engineering COO teams.
Culture and Engagement- Cultivate an inclusive work environment that promotes teamwork, partnership, recognition, mutual respect, participation, employee engagement, and a positive team culture. Excellent at identifying and nurturing talent and retaining high performers, and appropriately allocating resources of their team to drive the highest impact outcomes
Lead & Drive Individual Contributor Work - Beyond guiding top initiatives that the team supports, this person can roll-up their sleeves and own high priority initiatives through execution as needed
Required Experiences:
Exceptional leadership, with a proven ability to influence and make strategic decisions
Exceptional engagement skills, inspiring confidence and alignment at all levels
Gritty self-starter with significant experience with enterprise application partner ecosystems
Deep knowledge and experience in the SaaS industry, Partner Programs, Partner Lifecycles, Incentive Programs, Sales Strategy, and third-party vendor teams
Track record of running or operating a scalable, programmatic go-to-market or partner business, with fluency in pipeline generation, bookings metrics such as NNAOV, and consumption-based selling models
Experience leading and retaining high-performing teams through go-to-market transformation
Highly collaborative, with a strong ability to influence and build consensus across teams
Thrives in fast-paced environments, demonstrating resourcefulness and the ability to succeed in the face of ambiguity while effectively prioritizing and managing competing responsibilities
Solution-oriented and data-driven, with a continuous learning mindset
Demonstrates integrity, high ethical standards, and sound judgment in all decision-making
A passion and proven experience in using AI to drive operational efficiencies and increased partner success
Advocate of diversity in teams, thought, and perspective
Ability to travel up to 25% of the year