Inside Sales Consultant

As an Inside Sales Consultant, you will turn service technician leads into committed customers by quickly understanding their needs and producing clear, accurate quotes. You will keep momentum high through confident conversations, timely follow‑ups, and a strong focus on securing orders while supporting the team in meeting shared targets.
What we offer
Competitive Salary: Reflecting your skills and experience
Lucrative Bonus: Very achievable target based bonus scheme
Generous Leave: 25 days annual leave plus Bank Holidays
Holiday Purchase Scheme: Buy up to 10 extra days—up to 35 days total leave
Comprehensive Benefits:
Pension plan (up to 7% employer match)
Life assurance
Employee assistance program
Referral scheme
Exclusive Discounts: High street brands, cycle-to-work scheme, and Johnson Controls product discounts
Career Development: Extensive growth and advancement opportunities
Free Onsite Parking: Hassle-free commuting
Dress Down Fridays: Casual attire to wrap up the week
What you will do
Work closely with the Inside Sales Manager and handle a queue of service technician leads.
Engage with customers to understand their requirements, prepare accurate quotations, and secure orders for labour and materials.
Support the wider sales function by contributing to team targets and overall business goals.
How you will do it
Make introductory calls to customers to identify needs, build tailored quotes, and close sales.
Produce accurate quotations using internal pricing tools and systems.
Liaise with suppliers to gather information, pricing, and product availability.
Deliver excellent customer service by managing expectations and providing regular updates.
Make timely follow-up calls to secure orders within set timeframes.
Complete general administrative tasks as required to support the sales process.
What we look for
Must haves:
Strong computer skills, including Outlook, Word, Excel, and the ability to learn internal systems.
Confident and effective telephone sales skills.
Excellent verbal and written communication.
Ability to multitask and manage your own workload.
Strong organisational skills and a self‑motivated approach.
Ability to work both independently and as part of a team.
Comfortable working to targets and meeting set KPIs.
Nice to haves:
Previous B2B sales experience.
Product knowledge in fire suppression, HVAC, or fire & security industries.
Experience producing quotes or working with pricing tools.
About Johnson Controls
Johnson Controls, a global leader in thermal management, mission-critical building systems, energy efficiency, and decarbonization, helps customers use energy more productively, reduce carbon emissions, and operate with the precision and resilience required in rapidly expanding industries such as data centers, healthcare, pharmaceuticals, advanced manufacturing, and higher education.
For more than 140 years, Johnson Controls has delivered performance where it really matters. Backed by advanced technology, lifecycle services and an industry-leading field organization, we elevate customer performance, turn goals into real-world results and help move society forward.
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