Engagement Specialist (Full Time/Remote)

Job Title:
Engagement Specialist
Department/
Exempt, Non-Exempt
Sales/
Non-Exempt
Company Philosophy
Arrow Senior Living Management wants every person who chooses to join our team to understand that they play a very important part in a much larger story of residents’ lives. It is our hope that Arrow team members create joy-filled memories with this respected generation. And because there is no greater gift that someone can give than their time, we thank you for your generosity.
Key Accountabilities
1) To be a Lead Base Liaison: Focus on Speed to Lead, ensuring prompt and effective response to new lead inquiries. Strategically cultivate leads through use of phone calls, CFUs, tours, and home visits, ensuring all efforts are accurately catalogued in the lead base.
2) To be an Empathetic Empathizer: Be responsible for understanding the importance of empathy. It will be your job to create human connection with potential residents and family members during a potentially stressful and emotional time.
3) Be a Decision Driver: Help leads and families problem-solve by shedding light on potential opportunities as they select the senior living option that suits their particular needs.
4) Be an Occupancy Accountant: Responsible for knowledge and driving of gross and net gains in community occupancy through awareness of move-ins, move-outs, and shifting vacancies, as well as assisting Executive Directors in brainstorming ways to save current residents from moving out.
Duties
This position description is designated to outline primary duties, qualifications,