Regional Operations Specialist

At Flix, we offer a dynamic work environment with competitive pay, strong growth opportunities, and a tech-driven approach to making travel more accessible, sustainable, and affordable.
We're looking for a motivated and driven Regional Operations Specialist (m/f/d) who will help us shape our team, drive the company to the next level, and have the most direct influence on our success. You will be working in a rapidly scaling-up environment and being responsible for managing operational topics concerning Flixbus’ bus partners in Perú.
This role will be based in Lima, Perú under a hybrid working model.
About the Role
Build, maintain, and develop long-lasting relationships with bus partners & bus station.
Manage day-to-day interactions with our bus operators to ensure there is no disruption.
Monitor operators’ adherence to our processes and standards and carry out audits with operators to ensure they follow quality and safety standards.
Ensure compliance with Flixbus procedures and protocols.
Monitor and analyse KPIs to identify areas for improvement, providing actionable recommendations to enhance partner performance and service quality.
Work cooperatively with our operators to ensure that their information on our platform is updated, as well as track training process for bus drivers.
Collaborate cross-functionally with internal teams (e.g., Network Planning, Business Development) for seamless operations.
About You
5+ years of work experience in operations, ideally in dynamic daily environment within transportation, logistics, mobility, or delivery sectors.
Fluent Spanish and English is a must.
Ability to adequately deal with different stakeholders (e.g. business partners, bus drivers, station managers, or regional authorities) with high social and negotiation skills.
Advanced Excel skills.
Trustworthiness, engagement, and flexibility as well as a hands-on mentality.
Organized, independent, reliable and responsible working style.