C005483 Agency Process Framework, Process Development Manager (NS) - WED 21 Oct

Deadline Date: Wednesday 21 October 2026
Requirement: Agency Process Framework, Process Development Manager
Location: The Hague, NL
Full Time On-Site: Yes
Time On-Site: 100%
Total Scope of the request (hours): 190
Required Start Date: 26 November 2026
End Contract Date: 31 December 2026
Required Security Clearance: NATO SECRET
Duties & Role:
Provides support to Quality and Risk Management Branch and Chief Quality Office by:
Support the establishment of the NCIA Process Framework across NCIA
Coordinate process review and optimization session across NCIA
Create and maintain dashboard for process performance management
Identifies and plans systematic corrective action to reduce errors and improve the quality of the systems and services.
Evaluates, appraises and identifies non-compliances with organisational standards and determines the underlying reasons for non-compliance.
Leading complex root cause analysis and process optimizations
Define and conduct quality review activities and process audits
Create, maintain and manage Microsoft Office Templates.
Content Management for SharePoint sites under control of CQO.
Measures and reports on Agency quality metrics and KPIs
Performs other duties as required.
Specific Working Conditions: Mainly work from the office in The Hague (NLD), other flexible arrangements to be punctually agreed with Line Manager. May also be required to travel to other NATO compounds, especially Brussels and SHAPE (Mons, BEL), but also in other NATO countries.
Requirements
Skills, Knowledge & Experience:
The candidate must have a currently active NATO SECRET security clearance
Process designing and optimization
Process measuring and monitoring (definition of critical success factor, key performance indicators etc..)
Knowledge of ISO 9000 family and its application in the organization
Conduct quality review activities and process audits
Proven experience with modern quality and risk management tools and techniques.
MS Visio
MS Word: template management, document reformatting, Macro knowledge, styles management
MS Excel: pivot tables, graphics, data management
MS PowerPoint: template management
Desired:
Advanced knowledge and experience in Workflow automation tools such as SharePoint Designer
Customizing Sharepoint sites, pages and layouts and forms including third party forms designer tools (i.e. Infopath).
Knowledge of language coding (i.e. Python, React, etc..)
SharePoint "Design Privilege" to create Lists, set-up libraries, define and maintain attributes maintain site-pages, content management, etc.
Administration and customisation of Microsoft SharePoint 2013 and 2019
Visual Basic for Applications (VBA)
Microsoft Access

Work arrangement
No