Supervisor M.F - Hampstead

Bompard is looking for a full-time Supervisor (40 hours/week) for our Hampstead store.
The position is available immediately.
Main Responsibilities:
Client Experience & Sales Leadership
Lead by example in delivering a premium, personalised client experience, from the warm welcome to the farewell at the door
Support, coach and motivate the team to achieve outstanding service standards
Handle complex client situations and build lasting loyalty
Monitor individual and team sales performance, providing regular feedback
Product Knowledge & Brand Representation
Maintain expert knowledge of the full product range (quality, care, past collections, styling)
Train the team in product knowledge and selling techniques
Embody the brand's image, values and standards at all times
Boutique Organisation & Visual Standards
Keep the boutique immaculate (sales floor, stockroom and shared areas)
Uphold merchandising standards and support visual updates
Stock Management
Oversee deliveries and product checks
Monitor stock levels, help prevent stock loss and follow up on special orders
Help coordinate regular stock counts
Operations & Team Management
Assist with scheduling and daily team organisation
Support opening and closing procedures in line with company and security policies
Foster a positive, collaborative and high-performing team spirit
Sales Performance
Own daily, weekly and monthly sales targets
Analyse performance indicators and implement action plans to meet and exceed KPIs
• Previous experience in retail supervision, preferably in premium or luxury fashion
• Strong leadership and interpersonal skills
• Passion for client service and high-quality products such as cashmere
• Proactive, organized, and results-driven

Employment type
Full-time

Work arrangement
No