Assistant In-Room Dining Manager - Waldorf Astoria New York

After undergoing a transformative restoration, The Waldorf Astoria New York is set to reignite its magnetic allure. The Waldorf Astoria New York is seeking Assistant In-Room Dining Manager to unveil a new era of luxury which embodies the spirit of New York City.
With a fresh, modern expression of its rich, authentic legacy, Waldorf Astoria provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates unforgettable experiences for discerning travelers with 375 rooms (plus 375 residences), 40,000 square feet of event space, holistic spa and wellness programming, and celebrity chef partnership. In landmark destinations around the world, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations.
In this role, you will be overseeing the day-to-day operations of In-Room Dining, reporting to the In-Room Dining Manager and overseeing 30 Team Members. The ideal candidate will have 1-2 years of In-Room Dining leadership experience in a Forbes rated environment.
Waldorf Astoria New York invented Room Service and we continue to find ways to raise the bar. From sumptuous breakfast to delicious dinners to late night bites and treats en suite, our renowned in-room menu is always here to delight our guests.
Exceptional Hospitality Starts with You
Picture yourself brightening someone’s day. When you join our Hotels team, that’s exactly what you’ll do every time you come to work! As an Assistant In-Room Dining Manager, you’re not just overseeing the daily operations of in-room dining service – you’re spreading the light and warmth of hospitality by delivering memorable experiences that make the stay for every guest.
What It Takes to Make the Stay
At Hilton, our core values define what it takes to succeed here and guide the qualities we look for in every team member:
A passion for spreading the light and warmth of Hospitality. Acting with Integrity and always doing the right thing. Inspiring others through Leadership. A belief that Teamwork drives the best outcomes. A sense of Ownership and accountability. And a focus on the Now, bringing urgency and discipline to every moment, knowing it can make a lasting impact. #LI-JP2
Here's what you'll do during a typical day:
Supervise room service operations: Oversee and participate in daily room service operations, including ensuring guest service standards, product quality, and compliance with operational policies and procedures
Deliver exceptional guest experiences: Monitor product and service quality, assess guest satisfaction, address issues, and make improvements to enhance the room service experience
Guide the team through each shift: Provide hands-on supervision, assist with scheduling, and mentor room service team members to foster a positive and productive work environment
Contribute to revenue growth: Assist with implementing marketing initiatives and up-selling techniques to promote room service sales and maximize profitability
Uphold regulatory standards: Maintain compliance with health, safety, sanitation, and alcohol awareness regulations, ensuring the highest standards of guest and team member wellbeing

Work arrangement
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