Senior Project Manager, Digital Customer Success

Job Description:
Ready to bring structure and momentum to a team that's reshaping how customers learn and grow with Pluralsight? We're looking for an organized, driven Senior Project Manager to join our Digital Customer Success team. You'll keep multiple strategic and operational programs on track, help improve our digital, low-touch customer experience, and be the day-to-day point of contact and supervisor for our offshore team. You'll partner with colleagues across Customer Success, Sales, Marketing, Product, Data Science, Support, and Professional Services, and the work you do will help more people build the technology skills that matter. This is a remote role in a mission-driven, inclusive environment where you'll keep learning and growing.
What you'll do
Lead day-to-day work with our offshore team: answer their questions, escalate issues early, make sure they're meeting defined measures of success, and report on their progress to Digital CS leadership
Keep projects and programs moving by communicating status clearly, flagging risks early, and suggesting ways to address them, including managing timelines and deliverables for ad hoc Digital CS projects
Partner with Success Operations and Digital Program Managers to launch and improve digital journeys, including drafting and scheduling communications, building workflows in Gainsight, testing before launch, and coordinating copy and cross-functional input
Support our Customer Education team's webinars, onboarding sessions, and academy content by building project plans, organizing collaborators, and managing timelines, plus handling logistics from scheduling and platform setup to follow-up
Partner with Digital Strategy and Operations on processes and tactics that address at-risk customers and drive our retention and upsell strategies
Turn project data into clear analyses and visuals that help stakeholders make decisions and see the impact of our programs, while keeping key data clean, accurate, and accessible
Build and maintain team templates, briefs, and status reports, and keep content current in Highspot, Confluence, and Jira
Support hiring and onboarding for new Digital CS teammates by coordinating interview logistics, building onboarding plans, and helping new hires ramp
What you'll bring
Familiarity with CRM and customer success tools such as Salesforce, Gainsight, Pendo, Zendesk, or Tableau
Experience leading or supervising a team, including vendor or offshore relationships, with a coaching mindset and the ability to set clear expectations
Experience in customer success, support, sales, or another customer-facing role, or in supporting those teams, ideally including a SaaS sales and renewal cycle
Strong cross-functional collaboration skills, plus the ability to analyze usage and behavior data, spot patterns, and tell a clear story with it to audiences from team members to senior leaders
Empathetic, strategic decision-making grounded in context and data, with comfort with changing priorities and strong organization and attention to detail across many workstreams
Experience in complex organizational settings, such as a PMO or teams spread across time zones; a PMP or similar certification, or exposure to multiple project management methodologies, is a plus
Requirements
Bachelor's degree
6-8+ years of experience in project management, program coordination, or operations roles
Experience in SaaS or another recurring-revenue business model
Experience managing multiple concurrent projects or workstreams with competing deadlines
Experience building and maintaining status reports, project plans, or similar documentation for cross-functional stakeholders
Experience collecting, organizing, and presenting data to inform decisions or report on project or program outcomes
Experience coordinating with or supervising a distributed, offshore, or vendor team
This is a remote role; however, applicants located within 45 miles of our Westlake/Dallas, TX office should expect to work on-site Tuesday through Thursday, with remote flexibility on Mondays and Fridays. This approach enables more effective collaboration, quicker decision-making, and a stronger culture, while still providing flexibility.
Why you'll love working here
We work in a blended environment that supports collaboration, flexibility, and connection across teams.
We are mission-driven, shaping the future of tech upskillling and delivering impact that matters.
We foster a culture of inclusion and belonging, where everyone can contribute and thrive.
We are always learning, creating an environment where you can take on new challenges, expand your skills, and grow with purpose.
Benefits include competitive compensation, bonus eligibility, comprehensive medical coverage, unlimited PTO, wellness reimbursement, professional development funds, and more.
About us
Pluralsight provides the only learning platform dedicated to accelerating the technology skills and capabilities of today's tech workforce. Thousands of companies, government organizations and individuals around the world rely on Pluralsight to support critical technology skill development in areas that are crucial to innovation including artificial intelligence, cloud computing, cybersecurity, software development, and machine learning. We offer highly curated content developed by vetted technology experts, industry leading skill assessments, and hands on, immersive learning experiences designed to help individuals skill-up faster.
Physical Requirements
Work is performed in an office (or home office) environment and requires the ability to operate office equipment and keyboards.
EEOC & Accommodations Statement
Bring yourself. Pluralsight is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status. We also consider qualified applicants with criminal histories, consistent with EEOC guidelines and local laws.
If you need an accommodation to apply, interview, or perform essential job functions, please email recruiting@pluralsight.com. Learn more about our commitment to diversity, equity, inclusion, and belonging in our DEIB Report.
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