Lab Support Senior Engineer

Lab Support Senior Engineer
Infrastructure Solutions Group (ISG) builds the products that power infrastructure, solutions, and data management our customers need most. Our teams design and develop the hardware and software that connect infrastructure, accelerate computational workloads, integrate across the stack, protect data continuity, and deliver the platforms, applications, and diagnostics our customers rely on every day at enterprise scale.
Some product builders follow the rules. Ours rewrite them.
Within ISG, innovation isn't just about creating new technology- it's about challenging assumptions and reimagining how work gets done. Engineers define intent, author precise specifications, and orchestrate AI agents that execute at speed and scale. AI is embedded throughout our development process, helping us move faster, learn quicker, and deliver greater impact. Yet the most important contribution remains uniquely human: deciding what to build, designing how it should work, and applying the judgment needed to earn our customers' trust. When your products power critical infrastructure around the world, that responsibility matters.
We move quickly toward the work that matters most. We reward experimentation, encourage bold thinking, and remove unnecessary barriers so great ideas can become reality faster. Our teams embrace a customer-first, first-to-market mindset, transforming rapid feedback into better products and better outcomes. We aren't looking for people who are content with the status quo- we look for builders who question it, improve it, and occasionally rewrite it.
If you're energized by solving complex systems challenges, excited to work alongside AI to amplify your impact, and motivated by the opportunity to shape what's next instead of simply maintaining what's been done before, you'll find your place here.
Join us and help build the future of enterprise technology, to do the best work of your career and make a profound social impact as a Lab Support Senior Engineer on our Lab Support Engineering team in Round Rock, Texas.
Lab Support Engineering is at the heart of a worldwide lab operations team providing 24x7 lab access, service and solutions support in multiple locations. Independent and flexible, team members are always ready to adapt to the changing daily priorities. They make an impact in all kinds of ways – from installing and maintaining servers and storage equipment within the fast-paced lab computing environment, through to providing top-level technical expertise and support to engineering departmental users. What’s more, they work with engineering teams to create hardware configuration test plans in support of software development.
What you’ll achieve:
As a Lab Support Senior Engineer, you will implement installations, upgrades, and recovery procedures in fast-paced lab environments. You will troubleshoot incidents, maintain accurate inventories and runbooks, and coordinate vendor activities. You will contribute to continuous improvement by standardizing procedures and recommending automation.
Take the first step towards your dream career
Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:
Essential Requirements
5+ years of related experience
Hands-on troubleshooting and implementation skills for lab systems
Accuracy in documentation, inventories, and change records
Familiarity with vendor coordination and SLA tracking
Ability to manage multiple tasks and meet deadlines
Desirable Requirements
Bachelor’s degree in Engineering, Computer Science, Information Technology, or related field
Certifications such as CompTIA Server+, Network+, Linux+, ITIL Foundation, or vendor credentials (e.g., Dell/HP/Cisco)
You will:
Implement installations, upgrades, and recovery procedures under documented SOPs
Troubleshoot issues using logs, hardware diagnostics, and monitoring tools
Maintain inventories, diagrams, and approval records
Coordinate vendor activities and verify outcomes

Work arrangement
No