Assistant Project Lead/Customer Service Representative

Job ID: [[id]]
CRH Americas Building Products is reinventing what's possible in building solutions. We are the leading provider of innovative outdoor living products and utility infrastructure solutions for the water, energy, and communications markets throughout North America. We're a trusted and strategic partner to engineers, contractors, distributors, specifiers, retailers and homeowners alike as the manufacturer of precast concrete, polymer concrete, and plastic infrastructure products. Our portfolio of brands includes Oldcastle APG, Oldcastle Infrastructure, Belgard® hardscape, Echelon® Masonry, RDI® railing, Catalyst™ Fence Solutions, Sakrete® packaged concrete, Amerimix® mortar, Pebble Technology International® pool finishes, and Techniseal® sands and sealant technologies.
Job Description
This person will be responsible for supporting our team of project leads, providing feedback to business units, data entry, andread/interpret plans. This is an entry level position (1+ years’ minimum experience) that will be responsible for supporting our team of project leads.
Duties Include
Provide support to project lead team
Handle administrative tasks for project leads
Read/interpret plans and drawings
Determine pricing of products as needed
Build submittal packets for customers
Inform team of the status of their orders, advising them of any changes
Comply with company attendance standards
Coordinate effectively with transportation, planning, engineering, and sales.
Follow up on inquiries for customer issue resolution and product design; process escalations when needed
Coordinate with different departments to resolve team's requests in an effective manner
Characteristics of the Successful Candidate Include
Strong relationship skills: fits well with all employee levels, is comfortable with rigorous give and take, communicative andcollaborative style
Effective Team Player with the ability to work independently
Energetic, able to provide and receive feedback
A willingness to take instruction and be accountable for their duties
Skilled user in MS Office programs
Customer focused; dedicated to meeting the expectations of internal and external customers
Able to organize and prioritize work in an effective manner
Able to deal with client escalations in a respectful and effective manner
Has a keen interest in personal development; i.e. learning the business, product application, intercommunication skills, etc.
Requirements
1+ years in an office environment
Experience working in manufacturing or logistics is preferred
Excellent interpersonal and oral/written communication
Comfortable user of Microsoft Excel
Detail oriented, with the ability to multi-task
Demonstrated ability to work calmly in a fast-paced team environment
Willing to be adaptable & flexible in our ever-changing work environment
Experience with SAP or willingness to learn
Compensation
Base salary target range is $55,000-$65,000
Bonus opportunities
401k plan
Short-term and long-term disability benefits
Life insurance
Health, dental, and vision insurance
Paid time off
Paid holidays
What CRH Offers You

Employment type
Full Time