Security Operations Center Coordinator

As a Security Operations Center Coordinator, your main focus will be Develop, implement and maintain risk-based security and compliance strategies, connected to company policies, global standards, country legislation and sales market risk landscape.
This on-site role reports into our Security Risk Manager and is based out of our New Jersey Support Office.
A Day in the Life
SOC Operational Leadership: Oversee and lead the SOC team to ensure continuous monitoring and effective response to security incidents across H&M Group in the U.S. market, operating 24/7 and drive performance by providing feedback, recognition, and coaching.
Working at H&M means no two days are ever the same, but a typical day will include the following responsibilities*
Ambassador towards the stores and area teams for the security department, services, standards and requirements
Support a flexible portfolio of locations (typically 50–70), with scope adjusted based on evolving business needs
Develop and lead a resilient crisis management strategy and framework for the Sales Market to prepare for, respond to, and manage crises that could affect our people, reputation, and business operations
Regularly review threat landscape, assess their impact, and create/train crisis response plans
Represent the Security function within company’s Business Continuity framework
Provide security expertise and support for special events such as high-profile company events, meetings, and designer events.
Work closely with policy owners (CoE/WB, H&S, Travel H&S, LP) and provide feedback on identify risks and gaps
Oversee risk management and compliance processes in alignment with global and local standards, ensuring effective crisis, risk, and incident handling for all security service areas
Set expectations and deliver on internal control activities, frameworks, investigations and audit plans
Conduct risk assessments and store security audits, ensuring compliance with internal policies
Ensure accurate reporting of all audit and internal control outcomes through global tools and communicate findings to relevant stakeholders
Regularly review results, identify and respond to compliance gaps or vulnerabilities and collaborate with relevant functions to establish corrective action plans, update procedures and enhance guidelines
Support and reinforce a strong health and safety culture across all areas of the business
Plan policy awareness campaigns, support in implementing control measures and deliver trainings (H&S, LP, CoE, etc.)
Monitor KPIs, analyze trends and recommend actions
Leverage technical knowledge of security systems to assess compliance with Green Security Standards
Support the execution of loss prevention strategies to reduce shrinkage
Participate in fraudulent investigations
Serve as a key business partner to the SM Security Manager, fostering a high-performing culture within the team and sales market
Promote a data and risk-based approach and culture within the team and across the sales market
Coordinate stakeholders and plan activities for a successful Yearly Stock take process (including vendor and tech readiness, training sessions and analysis steps)
Support crisis management and incident response in SOC, including monitoring, coordination, and communication for security events and investigations
Conduct real-time monitoring of news, systems, and security tools to proactively identify and respond to risks
Analyze data, identify trends, and drive continuous improvement through post-incident reviews and enhanced processes
Collaborate with internal teams, law enforcement, and external partners to strengthen security operations and response
Lead SOC operations, including training, staff scheduling, technology/vendor management, and overall effectiveness of the function
Manage the end-to-end lifecycle of security work orders, from request intake and approval through completion and closeout
Oversee invoice processing for security services, ensuring accuracy, proper documentation, and alignment with agreed scope and rates
Track and reconcile work orders and invoices, identifying discrepancies, ensuring timely payments, and maintaining clear audit trails
Support ad hoc security responsibilities, including inventory processes, investigations, store audits or other related tasks.
Who You Are:
Bachelor’s degree in Security Management, Risk Management, Business Administration or related discipline.
Minimum of 3 years’ experience in a security, risk or compliance-related role.
Experience in retail, distribution or multi-site environments
Strong understanding of auditing, compliance and risk assessment methodologies
Familiarity with information security frameworks (e.g., PCI DSS) and loss prevention systems
Analytical mindset with a continuous improvement approach
Knowledge of security systems, audit tools, loss prevention and risk management techniques
Proactive problem solver with strong organizational skills
Effective communicator, capable of influencing and engaging across all levels of the business
High ethical standards with a strong sense of accountability
Fluent in English; other languages are an advantage.

Employment type
Full-time

Work arrangement
Hybrid