Temp Patient Care Administrator (Concierge Primary Care)

Location: Miami Beach (off Lincoln Rd)
Schedule: Monday–Friday (5x8s), 40 hours per week, excluding a 30 minute lunch, during traditional business hours. No weekends required!
Duration: Temporary full-time assignment providing leave coverage for up to 9-10 months (ideally starting with us end of December/early January through September/October).
Employment Classification and Compensation: Effective January 1, 2027, all staff positions will be classified as hourly, non-exempt positions. The hourly rate for this position will be $36.06 - $40.38 per hour. As a non-exempt employee, you will be eligible for overtime pay in accordance with applicable federal, state, and local laws.
Who are we?
Private Medical has spent the last 20 years creating a new category of concierge medicine — private medicine — by designing a system that honors the relationship between patients, physicians, and each member of the care team. Based in California, Florida and New York, our physician-led teams work in concert with our Gynecologists, Naturopathic Medicine Doctors, curated local specialists, elite medical centers, and specialists around the world, to provide relationship focused, evidence-based, longitudinal care to our members and their families. Private Medical is, by design, privately held and free from any conflicts of interests.
This is an outstanding opportunity for a highly motivated individual, who can help carry out our mission of delivering coordinated, personalized care to our patients. As a Patient Care Administrator, your role goes beyond that of a traditional office assistant. Not only are you responsible for standard administrative functions (e.g., scheduling, billing, patient communication, and EMR organization), but as this is a growing practice, you must also be constantly thinking of ways we can improve operationally in support of exceptional care delivery.
You will consistently deliver concierge level services for our patients and doctor teams, really get to know our patients, properly organize and prioritize projects, and stay two steps ahead of any issues.
What we're looking for:
Education: Bachelor's Degree preferred, preferably in a science or medically-related field
Experience: 1 year of experience required, healthcare experience preferred
Advanced computer literacy, primarily with Apple computers, and tech-savvy comfortableness working in a paperless environment (EHR enabled)
Proven track records of providing extraordinary customer service
Excellent critical thinking and communication skills
Autonomous, responsible, and proactive – exceptional professional, poise and sophistication are a must, equivalent to being a C-level executive assistant or reception at a luxury hotel
Enthusiastic and passion for our mission
Tenacity to follow through and close the loop on both quick and long-tail responsibilities
Excellent verbal and written communication skills
Exceptional ability to multi-task and properly self-prioritize, with efficiency and high productivity
Adept with technology applications and services
What will you be doing in this role?
Provide concierge services for patients, comprised of helping with prescriptions, patient interface with other offices and hospitals, appointments, follow-ups, tracking appointments, facilitating patient needs, and developing a sincere relationship
Respectful, responsive email and phone communication with both prospective and current patients
Warmly greet and help patients with check in/out
Schedule appointments for physician with corresponding reminders
Coordinate and track outside consults, tests, and imaging studies for patients
Obtain prior authorizations for prescriptions and diagnostic companies
Upload labs and other outside documentation into Electronic Medical Record (EMR)
Answer and triage phone calls
Other assigned responsibilities and projects as needed
What you can expect:
To significantly contribute to an innovative, growing medical practice that delivers disruptive, cutting-edge, personalized medicine
To gain exposure to all aspects of practice development and maintaining customer relations
To grow professionally, creatively, and personally in a low-stress but productive and passionate business environment
What is in it for you?
A competitive starting salary commensurate with experience and skills
401(k) with a match (up to 3% of salary)
Robust health benefits
3 weeks of paid time off
10 paid holidays off & 1 floating holiday
...and most importantly more time to provide outstanding care for patients and work with great colleagues!
At Private Medical, we know that a great experience for patients, physicians, and the entire team transpires when people from different geographies, religions, ethnicities, political affiliations, genders, abilities, and creeds engage in collaboration. It is vital that we remain curious and compassionate towards ourselves and others, that we celebrate the new perspectives diversity invites us to see, and that we learn and adapt to the influence of our community to foster a safe and collaborative space.

Employment type
Full-Time

Work arrangement
No