Custom Software Engineering Lead

Project Role : Custom Software Engineering Lead
Project Role Description : Own the technical direction and architecture of custom software solutions, leading teams through design and delivery. Set development standards and ensure code quality, scalability, and performance aligned to business objectives.
Must have skills : Change Management
Good to have skills : IT Service Transition, Transition Management
Minimum 7.5 Year(s) Of Experience Is Required
Educational Qualification : 15 years full time education
ROLE PURPOSE
The TMO SME is accountable for the end-to-end planning, governance, and execution of vendor transitions across Global IT contracts, beginning with the AMS portfolio — overseeing knowledge transfer (KT), structured readiness testing (SRT), cutover, hypercare and adoption — ensuring transitions are delivered on time, on budget and with minimal disruption to business operations.
The role serves as the primary escalation point between business/function stakeholders and the extended TMO team, driving consistent execution of transition strategy and governance across all active waves, and ensuring a sustainable, well-governed handover into steady-state operations.
1.1 Enterprise Transition Execution
Own end-to-end planning and execution of large-scale, multi-wave transitions across towers, vendors and geographies within the Global IT portfolio.
Develop and oversee the Master Transition Plan, covering scope, timelines, dependencies, financials, milestones, risks, regulatory requirements and mitigation actions.
Drive on-time, on-budget delivery of each transition wave while adhering to compliance, quality and audit requirements.
Ensure consistent execution of transition strategy and methodology across the multiple waves.
1.2 Stakeholder & Governance Management
Serve as the primary escalation point between business/function stakeholders and the extended TMP team, ensuring timely decision-making and issue resolution.
Drive alignment with global standards, governance frameworks and enterprise decision-making forums (Steering Committee, Governance Council).
Coordinate gate sign-off approvals, ensuring gate criteria are met before wave progression.
1.3 Risk, Stabilization & Operational Readiness
Oversee the transition risk management framework with a strong focus on compliance, business continuity, and sustainable knowledge/capability transfer to incoming vendor teams.
Ensure operational readiness through structured readiness testing.
Define and lead the hypercare approach — success criteria, monitoring cadence and exit conditions — following each wave's go-live.
Ensure smooth transition to steady-state operations with established SLAs and performance baselines, in coordination with the VMO Governance tower.
1.4 Organisational Change & Adoption
Lead the change management strategy for each transition wave, including stakeholder engagement, communications and adoption planning across global teams.
Ensure effective knowledge transfer and sustained adoption of compliant processes, systems and ways of working by incoming AMS vendor teams.
REQUIRED EXPERIENCE & QUALIFICATIONS
8+ years of progressive experience in transition management, shared services, or Global Business Services (GBS) / Global Capability Centre (GCC) environments.
Bachelor's degree in Business Administration, Finance, Supply Chain or a related field, or equivalent professional experience.
Proven track record leading complex, large-scale, multi-wave transitions simultaneously across multiple functions/towers and geographies.
Experience building and leading a global transition team/function
Functional knowledge across one or more relevant domains (e.g., IT AMS, R&D, commercial, supply chain, corporate functions).
Proven experience planning, coordinating and managing organisational change across business units, functions and markets.
Working knowledge of financial planning, budgeting, forecasting and monthly variance reporting for transition costs.
KEY SKILLS & COMPETENCIES
Technical Competencies
Strong understanding of transition methodologies and global operating models.
Demonstrated expertise in transition planning and execution — knowledge transfer (KT), structured readiness testing (SRT), cutover, hypercare and adoption.
Functional and end-to-end process expertise in one or more areas.
Experience establishing methods, frameworks and tools, including use of technology and AI.
Solid financial and commercial acumen — able to explain assumptions, manage transition costs and drive economic value.
Behavioural Competencies
Ability to influence cross-functional partners and stakeholders in a highly matrixed, global organisation.
Ability to operate effectively in complex, ambiguous environments to drive alignment and execution across diverse teams.

Work arrangement
No