Manager, Care Management

Position Purpose: Manages the care management team and the care coordination of behavioral health members to develop and assess high quality, cost-effective healthcare outcomes related to mental and behavioral health needs. Manages escalations and care management issues related to members or providers.
Key details:Centene is hiring a remote Manager, Care Management, to support our Buckeye Medicaid plan and oversee a team of clinicians. The selected candidate must reside in Ohio and hold an active clinical license in the state. The ideal candidate will bring leadership experience along with a strong background in behavioral health, managed care, case management or community mental health centers, and utilization review, as well as excellent communication and presentation skills.
Oversees and reviews care management required documentation to maintain compliance with federal and state regulations and contractual agreements
Develops, implements, and oversees care management policies and procedures within the care management team based on regulatory requirements and industry standards
Directs the daily activities of care management staff including reviewing and approving the caseloads of care management staff based on state requirements, care management staff experience, and member needs
Manages escalated and complex care cases, and provides guidance to team members to address member concerns related to mental and behavioral health members
Manages resolutions of complaints and assists in audits and evaluations related to care programs
Develops, implements, and oversees care management programs to facilitate the use of appropriate services and resources
Sets goals and objectives for care management team to achieve cost-effective healthcare results
Works with care management senior management to provide updates and insights on care management team goals
Provides feedback to care management team to improve member and provider experience and high-quality care
Educates and provides resources for care management team on key initiatives and member outreach to facilitate on-going communication between care management team, members, and providers
Assists care management senior leadership with onboarding, hiring, and training new care management employees, recent promotes, and transfers within the department
Performs other duties as assigned
Complies with all policies and standards
Education/Experience: Requires a Master's degree or Graduate from an Accredited School of Nursing and 5+ years of related experience.
License/Certification:
Licensed Clinical Behavioral Health Professional or RN based on state contract requirements e.g., LCSW, LMSW, LMFT, LMHC, and RN with BH experience required
Pay Range: $102,900.00 - $190,500.00 per year
At Centene, we connect people to the care they need to live healthier lives — and the work you do here makes that impact real every day. You’ll take on meaningful challenges that directly support individuals, families, and communities, building your skills while making healthcare more accessible and effective. It’s work with a purpose you can see, backed by a team committed to improving lives well beyond the workday.
Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.
Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.
Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act