Senior Client Operations Manager

We are seeking a Senior Client Operations Manager to join IQVIA Laboratories in Marietta, Georgia.
We hire passionate innovators who drive healthcare forward through thoughtful and inclusive collaboration. If you want to discover a career with greater purpose, join us as we transform and accelerate research and development.
Job Summary:
Manage and strengthen strategic client relationships while overseeing operational and financial delivery across a global portfolio of projects. Partner with client and internal teams to establish effective governance, improve portfolio performance, and ensure consistently high-quality service throughout the project lifecycle.
What You'll Be Doing:
Establish close working relationships with global project teams, Business Development, operational teams, and CRO counterparts to ensure consistent, high-quality delivery
Develop client governance structures and meeting cadences that provide clear visibility into account and portfolio health
Lead client-specific operational committees and keep senior management informed of portfolio status, progress, risks, and actions
Review lessons learned, best practices, client requirements, budgets, KPIs, service-level agreements, customer feedback, and Master Service Agreement commitments
Define, communicate, and maintain client standards while proactively managing changes to requirements
Track performance metrics and service-level agreements, identifying and implementing process improvements that strengthen service delivery
Develop clear communication plans and facilitate client calls, portfolio reviews, bid defenses, capabilities presentations, and audits as needed
Ensure work is performed in accordance with the ICH E6 Guideline for Good Clinical Practice
What We Are Looking For:
A bachelor’s degree in sciences or a related field is preferred
7 years of clinical or research industry experience, including 5 years project management experience, is preferred
Knowledge of global operations and project services functions within the clinical research or laboratory services environment
Experience managing budgets, KPIs, service-level agreements, client requirements, and Master Service Agreement commitments
Other equivalent combination of education, training, and experience may be accepted in lieu of degree
The Knowledge, Skills and Abilities Needed for This Role:
Excellent organizational, analytical, and complex problem-solving skills
Ability to collaborate across multiple departments, functions, and regions to drive activities to closure with minimal supervision
Adaptability and flexibility in a fast-paced global working environment
Clear and consistent communication skills for engaging internal stakeholders and global client teams
Ability to establish and maintain effective working relationships with coworkers, managers, and clients
Strong sense of urgency and commitment to delivering high-quality project management
What We Offer You:
We put our employees at the center of everything we do and are committed to providing them, and their families, with benefits that meet their diverse and changing needs. We invest in integrated benefits programs and resources to take care of our employees' physical, mental and emotional, financial and social well-being so they can thrive at home and at work, at any stage of their well-being journey.
To learn more about our benefits, visit the IQVIA careers benefits page.
If you're looking to unleash your potential, join IQVIA Laboratories to help make the extraordinary possible!
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com
IQVIA is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by applicable law. https://jobs.iqvia.com/eoe
IQVIA is committed to integrity in our hiring process and maintains a zero tolerance policy for candidate fraud. All information and credentials submitted in your application must be truthful and complete. Any false statements, misrepresentations, or material omissions during the recruitment process will result in immediate disqualification of your application, or termination of employment if discovered later, in accordance with applicable law. We appreciate your honesty and professionalism.
The potential base pay range for this role, when annualized, is $83,000.00 - $173,000.00. The actual base pay offered may vary based on a number of factors including job-related qualifications such as knowledge, skills, education, and experience; location; and/or schedule (full or part-time). Dependent on the position offered, incentive plans, bonuses, and/or other forms of compensation may be offered, in addition to a range of health and welfare and/or other benefits.