Field Service Engineer

About Us:
How many companies can say they’ve been in business for over 179 years?!
Here at ZEISS, we certainly can! As the pioneers of science, ZEISS handles the everchanging environments in a fast-paced world, meeting it with cutting edge of technologies and continuous advancements. ZEISS believes that innovation and technology are the key to a sustainable future and solutions for global change. We have a diverse range of portfolios throughout the ZEISS family in segments like, Industrial Quality & Research, Medical Technology, Consumer Markets and Semiconductor Manufacturing Technology. We are a global company with over 42,000 employees and have over 4,000 in the US and Canada alone! Make a difference, come join the team!
What’s the role?
This role is responsible for installing, maintaining, troubleshooting, and repairing highly advanced ZEISS semiconductor systems used in the semiconductor manufacturing industry.
The engineer will work directly at customer sites, primarily in the Fremont, CA area, supporting cutting-edge inspection and metrology technology. The position is very hands-on and combines mechanical, electrical, software, and customer support responsibilities.
Sound Interesting?
Here’s what you’ll do
Provide hands-on service and support at customer locations
Troubleshoot system issues and determine the best repair or maintenance solution
Replace components and perform complex repairs on advanced optical systems
Support customers remotely by phone/email and onsite when needed
Document service activities and provide feedback to improve quality and service processes
Help develop and test new service strategies and procedures
Deliver training and create technical documentation when required
Serve as the communication bridge between the customer, the local ZEISS team, management, and the factory team in Germany
Do you qualify?
Experience troubleshooting and repairing complex technical systems
Ability to read electrical schematics, mechanical drawings, and engineering documentation
Semiconductor industry experience is strongly preferred
Optics industry experience is a plus
Comfortable working independently in the field and handling customer-facing situations
Strong hands-on troubleshooting mentality and ability to work under pressure
Flexible with service schedules and customer support needs
Comfortable traveling internationally, including training trips to Germany
Good written and verbal communication skills in English
Compensation
Salary Range: The annual pay range for this position is $76,000 – $95,000
Actual compensation will depend on factors such as location, experience, education, skills, and role scope
Eligible for performance bonus or sales commissions
We have amazing benefits to support you as an employee at ZEISS!
Medical
Vision
Dental
401k Matching
Employee Assistance Programs
Vacation and sick pay
The list goes on!
The above is intended to describe the general content of and requirements for this job. It is not to be construed as an exhaustive statement of requirements, duties, or responsibilities. The Company reserves the right to interpret, amend, or otherwise modify, in whole or in part, any job description at any time, at its sole discretion.
Your ZEISS Recruiting Team:
Maria Khalil
Zeiss provides Equal Employment Opportunity without unlawful regard to an Applicants race, color, religion, creed, sex, gender, marital status, age, national origin or ancestry, physical or mental disability, medical condition, military or veteran status, citizen status, sexual orientation, pregnancy (includes childbirth, breastfeeding or related medical condition), genetic predisposition, carrier status, gender expression or identity, including transgender identity, or any other class or characteristic protected by federal, state, or local law of the employee (or the people with whom the employee associates, including relatives and friends).