Lead Product Owner

How You'll Help Us Keep Climbing (Overview & Key Responsibilities)
Delta Air Lines Is Seeking a Creative And Driven Team Member With a Passion For Travel, Employee And Customer Experience, And Design To Join Our Team. Delta Onboard Service (OBS) Is Leading An Effort To Transform How We Do Catering By
Delivering a best-in-class catering ecosystem that powers over 5,000 daily departures across Delta's global network
Shaping digital experiences that impact 200 million annual customers and enable 40,000 flight attendants to deliver exceptional onboard service
We are looking for a dynamic, strategic, and experienced Senior Product Owner to assist our team with these transformational efforts. The Senior Product Owner will combine business acumen, technical skills, Agile product ownership experience, and intellectual curiosity to drive the vision and development of an industry leading food and beverage experience for our customers.
The Senior Product Owner will work off the team’s product roadmap to deliver business value, managing all aspects of developing a foundational back-end system to support the employee-to-customer user experience and design, and improve employee (e.g., Back office Teams, Flight Attendant, Reservation Specialist) and customer satisfaction. The successful candidate will work across In Flight, Commercial, and IT to define a development plan, prioritize work, and support execution of our catering transformation. The candidate will work to ensure development requests are well understood and deliverables meet business needs, all while balancing long-term flexibility and speed to market.
The Senior Product Owner – Digital Catering Solutions position is based in Atlanta, GA.
Primary Functions
Own product strategy and roadmap for assigned capabilities, ensuring alignment with Delta's catering transformation objectives and customer experience goals
Define and track business outcomes, KPIs, and success metrics to ensure delivery of measurable value.
Leverage customer feedback, operational insights, and performance metrics to prioritize investments, refine requirements, and guide product strategy.
Influence cross-functional teams and senior stakeholders to align priorities, drive decisions, and achieve desired business outcomes.
Develop a strong understanding of system integrations, data flows, APIs, and operational processes to effectively prioritize and guide solution development.
Partner with stakeholders to define requirements and features through process mapping and business analysis, translating business needs into functional requirements.
Elicit, document, and refine use cases that support feature development and implementation.
Lead backlog refinement and actively participate in Scrum ceremonies, prioritizing work based on business value, implementation effort, confidence, and strategic alignment.
Partner effectively with Delta IT (architects and engineers) and third-party vendors to translate business needs into scalable technical solutions.
Define success criteria and metrics of new products/releases and perform post-implementation analysis
Partner with business stakeholders to support change management, user adoption, training, and successful rollout of new capabilities.
Work collaboratively to ensure functionality seamlessly integrates through Flight Attendant and customer-facing channels while delivering expected value
Identify and proactively manage product risks, dependencies, and trade-off decisions to ensure successful delivery of business outcomes.
Communicate and coordinate with key stakeholders across the organization to share priorities, product roadmap, and key learnings
What You Need To Succeed (Minimum Qualifications)
Build strong working relationships with coworkers, customers (internal and external), partners, and company leadership
Bachelor's degree and 7-10 years of relevant business, operations, technology, or product experience, including at least 5 years in a Product Owner, Product Manager, Business Analyst, or Agile delivery role
Experience working in Agile delivery environments and partnering with technology teams
Must be self-motivated, intellectually curious, and results oriented, capable of meeting or exceeding deadlines
Must have strong attention to detail, the ability to work autonomously, and manage multiple requests with varying timelines
Strong analytical and problem-solving skills with the ability to leverage data to drive decision-making.
Demonstrated ability to manage multiple priorities and deliver results in a fast-paced environment.
Must possess strong written and oral communication skills
Experience using product management and collaboration tools such VersionOne, Mural, Aha!, or similar platforms
What Will Give You a Competitive Edge (Preferred Qualifications)
Bachelor's degree. Preferred major in Technology, Business, Management Information Systems
5-8 years of Product Owner experience in Agile environments, including experience coaching, mentoring, or leading teams in Agile methodologies.
Experience working in an Agile environment and has written features and user stories
Working knowledge of tools like Agility One (VersionOne) and Aha
Experience in at least one commercial or operations function such as In Flight, Reservations, Airport Customer Service, Digital, or Sales
Experience leading large-scale digital transformation initiatives involving multiple business and technology stakeholders.
About The Company
What started as a humble, little aerial crop-dusting operation called Huff Daland Dusters in 1924 has now grown into the U.S. global airline leader in safety, innovation, reliability, and customer experience. Headquartered in Atlanta, Georgia, Delta Air Lines is known for its operational excellence and award-winning customer service.
Powered by our employees worldwide, Delta has led the airline industry in operational excellence for a decade while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good.
In 2026, Delta Air Lines continued to earn global recognition for its performance, culture and operational excellence. Delta was named to Glassdoor’s 2026 Top 100 Best Places to Work list for the ninth time, standing as the only airline recognized. Delta also secured the 11th spot on Fortune’s World’s Most Admired Companies list, marking its 13th consecutive year earning this distinction. Delta was also recognized by Cirium as the top on-time airline in North America for the fifth consecutive year, underscoring its unwavering commitment to reliability and customer experience.
About The Delta Technology Hub (DTH), Bangalore
The DTH is one of Delta Air Lines' investments in world-class business capabilities and technology aimed at transforming how Delta Air Lines operates and provides world-class travel experiences to its customers through innovation and cutting-edge methodologies. By continuously reimagining processes and driving technology-led transformation, the Delta Technology Hub plays a pivotal role in Scripting The Future Of Aviation. The organization is certified by the Great Place to Work Institute (India). The Delta Technology Hub was a finalist for the iVolunteer Awards 2024/2025 in the "Leader in Employee Volunteering" category. This nomination highlights our remarkable volunteering initiatives and the outstanding practices we implement to encourage and support our employee volunteering program.
For more information, please visit www.deltatechhub.com
Why join?
Technology is a key enabler of the differentiated services that Delta provides. At the DTH, you get the opportunity to work on projects with a significant impact on business outcomes and customer experience.
Deepen your knowledge by taking part in multifaceted learning and development programs –exposure to extensive internal and partner repositories, institutional affiliations, and industry SIG (Special Interest Groups) partnerships.
Immerse yourself in an employee-centric culture.
Develop deep and broad business acumen on airline operations while retaining focus on cutting-edge technology driven solutions.
Avail a full range of benefits that support you and your family: Medical Insurance, Transportation to and from the DTH office, Complementary Cafeteria Meals, Special Travel opportunities and Travel Privileges, Car Lease Program, Paid time off, Parental Benefits and National Pension Scheme.

Work arrangement
No