Manager, Inside Sales

Join one of the fastest growing, most dynamic companies in the furniture industry. For over 25 years, Four Hands has been a leading designer and wholesaler of furniture and décor, helping people create spaces that feel like home.
Recognized on the Inc. 5000 list of fastest-growing companies and named one of Austin’s Top Workplaces year after year. We invest in exceptional people — with a team of over 800 and growing — fostering our employees’ careers and celebrating them at every step of the way. Four Hands is where passion meets purpose and where your next chapter begins.
The Inside Sales Manager will lead, coach, and develop a team of Account Representatives to consistently achieve and exceed financial and operational goals. This role requires a hands-on, strategic leader who can drive performance, optimize sales processes, elevate team capability, and ensure strong alignment with organizational objectives. The Inside Sales Manager will play a critical role in enabling scalable growth, strengthening customer relationships, and building a high-performing, metric-driven sales culture.
In This Role
Develop and execute ongoing performance management programs with clear KPIs, coaching, and accountability structures that drive continuous improvement and business results
Analyze and optimize territories and account assignments by assessing customer potential, call cycles, and historical performance to strengthen customer coverage and maximize revenue growth
Provide hands-on sales coaching through skill development sessions, targeted feedback, and support on complex customer interactions
Conduct comprehensive workload and call-volume analysis to identify operational inefficiencies, rebalance workload, and enhance team productivity and responsiveness
Establish and maintain a structured process for tracking and reporting key performance metrics, including revenue, new buyer acquisition, share of wallet (SOW), outreach activity, pipeline health, and other relevant KPIs
Partner with senior leadership to execute strategic account movements, ensuring territories and resources are aligned with market opportunity and business priorities
Lead a robust onboarding program for new hires, emphasizing consultative selling, product expertise, customer value articulation, and mastery of sales tools and processes
Leverage Salesforce CRM and reporting tools to track performance, monitor training effectiveness, support forecasting, and ensure the team operates with accurate and timely data
Collaborate with Talent Acquisition to meet quarterly hiring targets, supporting organizational growth
Develop and maintain standardized operating procedures to ensure consistency in sales execution, documentation, customer outreach, and internal workflows
Serve as the primary escalation point for customer or operational challenges, collaborating with cross-functional teams to ensure issues are resolved quickly and effectively
Strengthen communication across departments, building strong partnerships with marketing, customer service, operations, and product teams to streamline workflows and support shared goals
Foster a collaborative, accountable team culture, encouraging professional development, celebrating wins, and promoting behaviors that reflect company values
Attend a minimum of 4 markets per year
Other duties as assigned, in accordance with training and qualifications
Uphold the Core Values and be a valuable member of the Four Hands Team
Be open and honest
Reach for excellence
Act with responsibility
Value the whole person
Enjoy the journey
Leadership and Team Management
Supervise and lead employee(s), ensuring efficient and effective operation