Case Manager

TITAN LAW FIRM
https://titanlawfirm.com
Titan Law Firm is a boutique personal injury law firm located in the heart of Beverly Hills, in a busy, energetic professional building surrounded by everything the city has to offer. We consist of a small, close-knit team that takes our work seriously while maintaining a positive, supportive, and genuinely enjoyable office environment. Our office offers comfortable, modern workstations, a casual and collaborative atmosphere, and a team-first culture where we help one another and our successes are shared. This is an ideal opportunity for someone who enjoys leadership, problem-solving, building efficient systems, and being an integral part of an ambitious firm with significant room for continued growth alongside a team that takes pride in working together.
Client Interaction
We are seeking a full-time Case Manager with personal injury, with a minimum of 1-2 years of pre-litigation that can commute to Beverly Hills, California who can handle the following duties:
Make introductory calls to new clients and complete case summaries.
Complete intake/review if the intake department has not completed it yet.
Conduct "2-Week follow-up calls" to check in with clients every two weeks, follow up on their treatment status, and ensure they are attending their doctors' visits to prevent gaps in care.
Speak with clients and ensure high satisfaction and responsiveness.
Document And Claims Management
Obtain original copies of Police Reports (PR).
Set up claims, including Health Insurance (HI).
Send out Letters of Representation (LORs).
Ensure we have clients' Driver’s License, Health Insurance Cards, Pictures of Property Damage, and Injuries.
Follow up on Declaration Pages from all insurance companies involved and add them to Filevine (FV).
Follow up with any potential Medical Payments coverage and ensure checks are sent to us directly, not the medical providers.
Collect Bills and Records and obtain balances for all medical providers.
Request the Final Lien Amount from the Health Insurance provider (if applicable).
Case Management
Set up treatment with providers.
Keep Filevine updated on the case statuses.
Keep your Paralegal updated with any issues with clients and maintain constant communication.
Put notes in every file you are working on (no exceptions).
Ensure Drop Box and Filevine folders are set up properly.
Legal And Administrative Support
Manage medical treatment.
Draft Letters of Representation (LOR), complete intakes, file claims, and connect clients with medical providers.
Complete personal injury files from intake to disbursements.
Compile medical records/bills, negotiate with providers, and prepare demands.
Draft Letters of Protection (LOP), communicate case details with paralegal/attorney, handle disbursements/checks.
Forward and arrange calls, emails, faxes, and all correspondence.
Our Requirements
Must have personal injury pre-litigation experience. (1-3 years)
Pre-Litigation experience
Case Management experience
Drafting Demands
Drafting Complaints and Initial Discovery
Forwarding Complaints to process servers and monitoring service of process
Drafting Discovery Responses
Calendaring and Noticing Depositions and Leaves of Absence
Drafting and Filing Standard Motions and Motion Responses
Calendaring litigation timelines
Conducting status update calls with clients
Client update calls
Sending out and following up on non-party discovery requests
Assist in trial preparation.
WHY SHOULD YOU WORK FOR OUR COMPANY??
Respectful and cultivating work environment
Unlimited Potential
Focused on giving free legal advice to the public and educating people on their rights
An environment devoted to getting better each day with good opportunities to grow
The ideal candidate will be an outgoing, energetic, self-starter with great customer service skills. Fast typing skills would be ideal.
Schedule And Pay
8 hour shift
Monday to Friday
$28-$32 an hour

Work arrangement
Yes