IT Support Intern

COMPANY OVERVIEW
Subtitle: IT Support Intern | Fargo, ND
Applied Engineering, Inc. is seeking a motivated and hardworking individual to join our team in [LOCATION] as a (Job Title). You will be part of a group of engineers dedicated to high-quality work, value-add solutions, skill development, and career growth. [LOCATION/METRO/OFFICE INFO].
Innovation, problem solving, integrity, and collaboration are a few things you'll experience and represent while working with Applied. If you appreciate a challenge, variety, and a quicker pace, then we would like to get to know you better.
BENEFITS AND PERKS
Applied Engineering is a 100% employee-owned engineering and technology consulting company dedicated to providing exceptional talent and technology. We have won numerous awards, including Best Place to Work and Top Place to Intern.
Our unique company culture blends top talent, total technology, and absolute adaptability. We offer a career trajectory few others can match, with opportunities to take on roles and projects aligned with your skills and interests.
In addition, we offer a comprehensive compensation and benefits package including:
Competitive salary
401K retirement plan
Paid time off
Flexible work schedule
Employees working in [LOCATION/METRO INFO].
ESTIMATED PAY RANGE
[Insert pay range here]
JOB SUMMARY
Turn your technical passion into practical skills. We are seeking an IT Support Intern to provide prompt, professional technical assistance via phone, email, chat, or remote-control tools. You’ll diagnose and resolve basic hardware, software, and network problems to minimize employee or client downtime.
QUALIFICATIONS
First-Contact Support: Answer incoming calls, emails, and live chats; act as the first line of defense for user issues.
Issue Diagnosis & Troubleshooting: Resolve standard problems with operating systems (Windows, MacOS, Linux), office productivity suites (Microsoft 365, Google Workspace), and local printers or peripherals.
Hardware Configuration & Software Installation: Configure, assemble, and deploy desktop and laptop hardware, while installing and setting up operation systems and authorized business software applications.
Account & Access Management: Handle password resets, multi-factor authentication (MFA) setups, and basic user provisioning in directories like Active Directory.
Ticket Logging & Documentation: Record all incidents, steps taken, and resolutions accurately inside a ticketing system.
Escalation: Transfer unresolved or complex issues to Level 2/Level 3 technical teams with clear notes.
Follow-Up: Contact users after a fix to confirm the problem is truly resolved and document solutions in the internal knowledge base.
Assist in asset management and pre-prepping equipment for business use.
Assist in IT Infrastructure ongoing projects.
Other tasks and responsibilities as assigned.
SKILLS AND VALUES
High school diploma or equivalent required
Currently enrolled in, or recently graduated from, a Bachelor’s degree program in Marketing, Communications, Business, Graphic Design, or a related field.
Previous internship experience, relevant coursework, or active involvement in campus organizations is a plus.
Basic proficiency in Windows, macOS, or Linux environments.
Knowledge of PC components, basic setup/deployment, peripheral installation, and printer configuration.
Comfort using Microsoft 365, Google Workspace, or standard ticket management systems.
Strong written and verbal communication skills.
Solid time management skills with ability to juggle multiple tasks, prioritize effectively, and meet deadlines.
PHYSICAL REQUIREMENTS
High school diploma or equivalent required
Currently enrolled in, or recently graduated from, a Bachelor’s degree program in Marketing, Communications, Business, Graphic Design, or a related field.
Previous internship experience, relevant coursework, or active involvement in campus organizations is a plus.
Basic proficiency in Windows, macOS, or Linux environments.
Knowledge of PC components, basic setup/deployment, peripheral installation, and printer configuration.
Comfort using Microsoft 365, Google Workspace, or standard ticket management systems.
Strong written and verbal communication skills.
Solid time management skills with ability to juggle multiple tasks, prioritize effectively, and meet deadlines.
ADDITIONAL INFORMATION
Please consider joining Applied's team of talented employees in [LOCATION/OFFICE].
Applicants must be legally authorized to work in the United States. We regret that we do not offer sponsorship.
Applied Engineering is committed to a diverse workforce and is an Equal Opportunity Employer.
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