Clerk II

The Cancer Clinic at Oakville Trafalgar Memorial Hospital is a well-established program dedicated to providing comprehensive cancer care. It is located on the 2nd floor of the North Building. The Clerk will be responsible for the daily registration and bookings, appointment coordination, order entry, flow and clerical data management to support the various functional clerical responsibilities of Oncology Clinics, Systemic Clinics and other areas within the Program as required. Major responsibilities include collaboration with the program team in the coordination of patient scheduling according to Cancer Care Ontario (CCO) standards, ensuring clerical data reconciles with appointments and schedules to meet the needs of CCO Activity Level Reporting, working with the Cancer Clinics Data Analyst to ensure data is clean prior to submission to CCO, liaising with patients, managing and triaging referrals for the clinical teams in order to meet CCO wait time targets.
Working in collaboration with the Cancer Clinic team to ensure a high standard of quality patient care and experience is delivered
Liaising and working with the Regional Cancer program to ensure satellite clinics are run efficiently and are scheduled appropriately
Utilizes effective problem solving and conflict resolution skills in the ongoing promotion of quality care outcomes
Participates in the unit orientation program for new staff
Demonstrates strong prioritizing skills
Performs other duties consistent with the job classification as required
One (1) year recent relevant clerical experience in a healthcare setting, or a recent Medical Office Administration Diploma from a recognized post-secondary institution
Experience working in an outpatient cancer clinic setting highly preferred
Minimum of 30 WPM typing speed required
Medical Terminology certificate required
Experience with Meditech software highly preferred
Familiarity with scheduling standards in a Cancer Clinic setting is an asset
Proficient in Microsoft office products, Outlook, Word, Excel preferred
Accurate data entry skills
Demonstrable critical thinking skills, multi-tasking and prioritizing skills
Ability to manage emotionally charged situations in a fast-paced environment
Excellent interpersonal and written and oral communication skills
Ability to work within a multidisciplinary team environment
Satisfactory employment and attendance record

Employment type
Part-time

Work arrangement
No