Associate Customer Service Supervisor

The primary focus of this position is to provide support, training, and work direction to team members. The Associate Customer Service Supervisor monitors the team and individual performance and reviews areas that need improvement.
Work Schedule & Location
Position based in Buenos Aires, Argentina.
Remote Position
Monday-Friday, 8:00 AM to 5:00 PM CST schedule, with flexibility to provide occasional weekend support when business needs require.
What’s in it For You:
The opportunity to take on some of the world’s most meaningful challenges, helping customers achieve clean water, safe food, abundant energy and healthy environments
The ability to make an impact and shape your career with a company that is passionate about growth
The support of an organization that believes it is vital to include and engage diverse people, perspectives and ideas to achieve our best
What You Will Do:
Supports supervisor in helping manage day-today activities of Customer Service Group
·Provides feedback to supervisor on daily workload to help set priorities for employees to meet daily deadlines within own work group/project team
Decisions primarily impact own work group/project team and may potentially impact other work groups/project teams
Creates and maintains scheduled and Key performance indicators for the Customer Service Groups
Troubleshoots systems when issues arise
Develop, create, and facilitate training procedures. Ensures all processes and procedures are documented and adhered to
Provide training and support for new and existing employees
Demonstrates knowledge of complex scenarios related to the order-to-cash process
Provides supervision, work direction, and feedback on the daily processing of customer orders, returns, and inquiries
Minimum Qualifications:
Advanced English proficiency (oral and written)
3-5 years customer service or business-related experience required
1-3 years of people leadership experience
Strong analytical skills
Experience with Microsoft Office Suite software (Excel, Word, and Outlook)
Excellent problem solving, investigation and troubleshooting skills
Ability to work independently in a fast-paced environment
Internal Associates applying to this role must currently work within the North America Customer Service department
Preferred Qualifications:
SAP experience
Must be able to work successfully in a highly structured environment
Strong oral and written communication skills
Ability to interact professionally with others in a multi-division environment
Critical attention to detail and highly dependable
Ability to prioritize workflow while utilizing strong time management skills
Ability to handle multiple tasks at once
Ability to exercise good judgment in decision making