Customer Service Specialist

Company Description Innopas is a global IT consulting company that delivers innovative technology and business solutions across major market segments and diverse platforms. The organization focuses on quality, timeliness, cost-effectiveness, and value delivery, using a proven operating model to create impactful outcomes for clients. Innopas follows an outcome-based services philosophy, providing simplified, effective, and economical solutions that help clients achieve their technology and business objectives. The company is powered by passionate, forward-thinking professionals who drive innovation and strive to make a difference in the services offered worldwide. Innopas builds strong partnerships with customers, working toward shared visions and goals.
Role Description The Customer Service Specialist is a full-time, on-site role based in Chennai. This role involves responding to customer inquiries via phone, email, and chat, providing clear and accurate information about products and services. The specialist will resolve issues, escalate complex cases when necessary, and follow up to ensure a satisfactory outcome for customers. Daily responsibilities include maintaining detailed records of interactions, tracking common concerns, and collaborating with internal teams to improve processes and customer experience. The role also includes meeting defined service-level targets, adhering to professional communication standards, and contributing suggestions to enhance customer satisfaction.
Qualifications
Ability to deliver high-quality Customer Support and maintain strong Customer Service standards.
Experience focused on Customer Satisfaction and enhancing overall Customer Experience.
Strong Phone Etiquette and professional communication skills across multiple channels.
Proficiency in spoken and written English; additional regional languages are an advantage.
Previous experience in customer-facing or support roles, preferably in technology or consulting environments.
Strong problem-solving skills, attention to detail, and the ability to remain calm under pressure.
Comfort working with CRM or ticketing systems and basic office productivity tools.
High school diploma or bachelor’s degree in any discipline; customer service training or certifications are a plus.

Work arrangement
No