Branch Manager (IPM)

The Branch Manager is responsible for overseeing all operational, administrative, and customer service activities within an ISO/IEC 17025:2017 accredited calibration laboratory. This role ensures the branch meets financial, quality, and service objectives while maintaining compliance with accreditation standards and company policies. The Branch Manager serves as the primary leader for branch operations, driving efficiency, customer satisfaction, and team development.
Key Responsibilities
Operational Leadership:
Manage day-to-day branch operations, including scheduling, resource allocation, and workflow optimization.
Ensure timely completion of calibration services and adherence to turnaround commitments.
Monitor branch performance metrics (productivity, profitability, customer satisfaction) and implement improvement plans.
Quality & Compliance:
Collaborate with Technical Manager and Quality Coordinator to maintain ISO/IEC 17025:2017 compliance.
Support internal/external audits and accreditation assessments; ensure corrective actions are implemented.
Uphold company policies, safety standards, and ethical practices across all branch activities.
Customer & Contract Management:
Review customer requests, tenders, and contracts for feasibility and alignment with branch capabilities.
Maintain strong customer relationships through proactive communication and issue resolution.
Oversee subcontracting and vendor approvals for equipment and services.
Financial & Business Development:
Manage branch budget, monitor expenses, and ensure profitability targets are met.
Identify opportunities for growth through new services, customer acquisition, and local partnerships.
Prepare and present branch performance reports to senior leadership.
Team Leadership:
Recruit, train, and mentor branch staff, fostering a culture of accountability and continuous improvement.
Conduct performance evaluations and implement development plans.