Services Architect II

Why UKG
At UKG, the work you do matters. The code you ship, the decisions you make, and the care you show a customer all add up to real impact. Today, tens of millions of workers start and end their days with our workforce operating platform. Helping people get paid, grow in their careers, and shape the future of their industries. That’s what we do.
We never stop learning. We never stop challenging the norm. We push for better, and we celebrate the wins along the way. Here, you’ll get flexibility that’s real, benefits you can count on, and a team that succeeds together. Because at UKG, your work matters—and so do you.
The role of the Services Architect is responsible for consulting with clients to analyze and understand the client's business needs and create a services solution to meet those requirements. This position will be the focal point for effective communications with the client/prospect for the development of a services solution.
The Services Architect is expected to maintain a thorough knowledge of UKG’s services and practices and work with each service line to create and coordinate the proposed solution and pricing. The Services Architect will be responsible for driving revenue by evaluating, product positioning, and selling the optimal services components for the client. The Services Architect will be the single point of contact for sales and clients for services opportunities.
Primary Responsibilities
Partner with the UKG Sales organization and designated Services Architects line of business to pursue and close services opportunities
Provide a single point of contact to Sales and Services Delivery for services opportunities
Develop an understanding of each target customer’s business, operations, and industry trends
Understand the customer’s strategic business and technology goals and create the proposed service approach and solution
Drive the sales process to completion coordinating all Services resources and documentation such as proposals, SOW’s, RFP responses, etc
Track critical sales and pipeline data on opportunities using existing systems
Maintain a pipeline and communicate it to Strategist, Sales and Services Delivery management
Contribute to the improved efficiency of the sales function by participating in the development and deployment of appropriate services sales tools/templates
Grow services revenue by interacting with all levels of customer management and proposing solutions that provide business benefit
Participate in Rapid Improvement Team Involvement
Basic Qualifications
3-5+ years in a professional services role, ideally 3+ years in application software implementation and/or services sales
Advanced knowledge and understanding of HCM, WFM, Scheduling, Leave Management, or similar domain product/systems required
Previous experience with customer presentations, developing SOW’s, responding to RFP’s, estimating projects, and negotiating contracts
Ability to develop and manage complex Services solutions for small to medium business to Enterprise level organizations
Well versed in Launch implementation methodology with experience defining project requirements, managing project engagements, developing project plans, etc
Ability to travel up to 25% as needed
Preferred Qualifications
Ready Product experience strongly preferred
Develop good working relationships with staff in Services and Sales organizations
Ability to be engaged in the art of consultative selling and negotiating techniques
Intermediate presentation skills with the ability to effectively articulate the services value proposition as part of the overall business solution
Ability to effectively communicate and negotiate with C-Level executives in an “influence without authority” role
Understands the impact and implications of political, social, economic, technological, and competitive trends on UKG and customer organizations
Working knowledge of nuances of the small to medium business to Enterprise-level business space preferred
B.A. / B.S. degree, with a focus in business or Information technology preferred
Company Overview
UKG is the Workforce Operating Platform that puts workforce understanding to work. With the world's largest collection of workforce insights, and people-first AI, our ability to reveal unseen ways to build trust, amplify productivity, and empower talent, is unmatched. It's this expertise that equips our customers with the intelligence to solve any challenge in any industry — because great organizations know their workforce is their competitive edge. Learn more at ukg.com.
UKG is proud to be an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace, including the recruitment process.
Disability Accommodation in the Application and Interview Process
For individuals with disabilities that need additional assistance at any point in the application and interview process, please email UKGCareers@ukg.com

Work arrangement
No