Supervisor - Epic Clinical Lead

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.
We are currently seeking an Epic Clinical Subject Manager & Project Manager to join our Healthcare Technology Consulting Services team. The Supervisor will operate across multiple Epic engagements and will be responsible for supporting high-quality delivery across clinical implementations, optimization initiatives, stabilization efforts, and transformation programs.
The Supervisor will leverage strong Epic clinical expertise, healthcare operational knowledge, and project management discipline to help clients improve care delivery, provider efficiency, patient safety, and operational performance. This role requires an experienced professional who can balance hands-on Epic consulting work with project coordination, stakeholder management, team supervision, and internal practice support.
The successful candidate will have demonstrated experience supporting Epic clinical projects or major workstreams, solving client challenges, organizing complex initiatives, and contributing to successful delivery outcomes. This role includes active participation in client engagements, project governance, staff oversight, delivery execution, and practice growth initiatives.
*This role offers flexibility to be based near any major RSM office
As a Healthcare Consulting Supervisor, you will need to:
Perform hands-on Epic clinical delivery work across implementations, optimizations, upgrades, and stabilization engagements while serving as an Epic subject matter expert or workstream lead on client engagements as needed.
Support clinical workflow design, build validation, testing, go-live readiness, post-go-live support, and command center operations during critical milestones.
Analyze current-state clinical workflows and identify opportunities to improve provider efficiency, nursing workflows, patient throughput, documentation quality, patient safety, and user adoption.
Ensure solutions align with Epic Systems best practices, regulatory expectations, and long-term sustainability.
Support optimization of provider documentation tools, order sets, preference lists, clinical decision support, in-basket workflows, patient flow tools, and interdisciplinary care coordination processes.
Develop and manage project plans, timelines, dependencies, RAID logs, meeting cadences, status reporting, and overall project execution discipline.
Coordinate cross-functional teams including physicians, nursing, ancillary departments, pharmacy, IT, training, testing, informatics, and third-party vendors while driving accountability across stakeholders.
Facilitate working sessions, steering committees, governance meetings, executive updates, and activation readiness planning.
Help maintain delivery quality, scope control, timeline adherence, and proactive issue escalation throughout engagements.
Support optimization assessments across Epic clinical workflows, governance models, provider adoption, staffing alignment, and operational performance.
Identify opportunities to improve documentation completion, care coordination, provider satisfaction, patient access to care, quality outcomes, and productivity metrics.
Translate client pain points into actionable Epic enhancement strategies, future-state workflow designs, and prioritized improvement roadmaps.
Supervise associates and senior associates by reviewing work quality, providing coaching, assigning tasks, and supporting career development.
Support proposal development, RFP responses, scopes of work, client presentations, staffing plans, and effort estimates.
Help create and maintain delivery templates, tools, standards, methodologies, and reusable practice assets.
Participate in interviewing, onboarding, and coaching Epic consultants.
Contribute to practice growth through strong delivery outcomes, trusted client relationships, and identification of expansion opportunities.
Professional Qualifications:
Bachelor’s degree in a related field or equivalent professional experience.
Active Epic certification in at least one clinical Epic application is required.
7+ years of hands-on Epic clinical implementation, optimization, support, or healthcare operations experience.
Demonstrated experience supporting Epic clinical projects, implementations, or major workstreams.
Strong understanding of ambulatory, inpatient, emergency, perioperative, pharmacy, or ancillary clinical workflows.
Experience managing project plans, risks, timelines, and stakeholder expectations.
Proven ability to support multiple concurrent engagements.
Prior experience mentoring staff or leading small teams.
Strong written and verbal communication skills.
Strong interpersonal skills and ability to work directly with CMIOs, CNOs, physicians, nurses, operational leaders, and client stakeholders.
Ability to balance billable delivery responsibilities with team leadership contributions.
Willingness and ability to travel as needed for client engagements (25%-75%).
Preferred Qualifications:
Multiple certifications such as Epic Systems Ambulatory, Inpatient Clinical Documentation, Orders, ASAP, Stork, Willow, Cupid, OpTime, Anesthesia, Healthy Planet, or related clinical applications.
Former Epic Systems experience.
Clinical background as RN, NP, PA, pharmacist, therapist, or other licensed caregiver.
Prior consulting experience in healthcare transformation engagements.
Experience serving as a project manager, PMO lead, or Epic workstream lead.
Experience supporting go-lives and post-go-live stabilization.
Experience contributing to proposals, RFPs, or practice development efforts.