Professional Services Executive

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions.
The Professional Services Executive (PSE) is an account success management role focused on solution execution, customer service and client retention by deeply understanding the customers strategy, business model and success metrics. Customers will most often consist of multi-site organizations looking to implement highly functioning service lines. This position will be a direct liaison between both the partner organization and Varian and oversee the team(s) delivering the solution. They will be engaged in the pre-scoping of the sales cycle to understand the customers strategy and responsible post-sale to oversee the operational implementation of the strategy utilizing Varian’s solution through success metrics as defined in the pre-scope work.
Core Responsibility:
Oversees execution team and ensures success to clients strategic goals through Varian's end-to-end solution as defined by the scope of work
Builds and maintains a collaborative, executive-level partnership in support of long term loyalty
Partners with Oncology Solutions Managers (OSM), Sales and other Varian leadership to ensure client success from strategy scoping through execution
Responsible for the execution of enterprise solutions that focus on reducing time to value for our partners
Acts as Varian product and oncology expert to assist with client success as defined by the scope of work
Operationalize the following based on clients scope of work:
Execution Plan
Key performance indicators of success (KPI's) for the routine scorecard to measure performance
Partnership governance structure to maintain focus and sustainability for success
Ensures program deliverables are patient-centered end-to-end solutions that put the patient first, closes consumption gaps, and shift strategy toward diversified recurring revenue
Applicable to the Oncology Systems business only: Position must have full access to VMS client sites to perform this position's essential functions. Many VMS clients require VMS employees and representatives to meet individual "Vendor Credentialing" requirements before accessing their customer sites. Unless prohibited by law, the position must complete all Vendor Credentialing requirements necessary to have full client access and must continue to meet those requirements during VMS employment in this position.
OTHER SPECIFIC FUNCTIONS OR DUTIES
Achieve assigned KSO targets; Build Client relationships; ensure long-term client loyalty; Execute Varian implementation processes; Ensure Client satisfaction; Provide effective company representation; Exemplify Varian professionalism. Represents Varian ethics, values, and business practices with all internal and external constituents.
SKILLS, KNOWLEDGE, AND CERTIFICATIONS
Minimum Required Skills and Knowledge
Ability, competence, and confidence to lead people.
Effective interpersonal skills
Proficient in utilizing business tools such as E-Mail, MS Word, Excel, PowerPoint,
Experience with HCM (e.g., Workday) or equivalent ERP product and productivity software.
Experience with Salesforce CRM
Strong problem-solving abilities
Strong ability to plan and manage numerous processes, people, and projects simultaneously
Excellent communication, collaboration, and delegation skills
Organizational acumen/skills
Executive presence
Responsiveness and reliability
Presentation Skills
Selling Skills
Other Desired Skills and Knowledge
Passion for Client service and relationship building
Demonstrates strategic, relevant knowledge and cross-functional experience to include Varian solutions and oncology operations and business
Shows an understanding of different business models and knows how to bring together complex technologies to create value for our partners
Ability to be an internal advocate/translator for our partners and an external promotor for Varian
Ability to work in matrixed and unstructured environments
Strong multimode communication skills, communicating with all levels in both organizations
Ability to synthesize quickly and translate between both organizations
Strong organizational and analytical skills with a proven track record of collaboration and consensus building
Healthcare finance knowledge, including basic organizational P&L
Leads through influence
Required Certifications and Training
Preferred Criteria:
Clinical background (i.e RT(T), RN, MO, CMD, PhD)
Master's Degree (an MBA/MHA)
Required Criteria:
A minimum of seven years' managerial experience in healthcare administration with expertise in Oncology Operations (i.e., Radiation Oncology, Medical Oncology, etc.)
Demonstrated leadership experience in clinical operations driving strategic and business planning, financial and operational performance
Strong organizational, analytical, and communication skills with a proven track record of collaborative and consensus-building
Obtains and completes LMS training plan specific to assigned responsibility.
Applicable to the Oncology Systems business only:
Meets all Vendor Credentialing requirements necessary to gain VMS client site access unless prohibited by law. These requirements vary by client and may include, but are not limited to:
Proof of valid identification (photo, driver's license, SSN)
Criminal background checks
Drug screens
Immunizations (Hep B, MMR, Varicella, Influenza, Tetanus)
Annual TB testing
Healthcare training
Experience Level with Business Tools
Proficient in utilizing business tools such as E-mail, Microsoft Word, Excel, and PowerPoint.
Must have knowledge as it relates to quality, performance improvement, change theory, and health systems.
Proven basic IT knowledge, especially as it relates to interoperability and infrastructure.
Experience with SAP or equivalent ERP product and productivity software desired.
LEVEL DESCRIPTION
Knowledge
Having wide-ranging experience uses professional concepts and company objectives to resolve complex issues creatively and effectively.
Job Complexity
Works on complex issues where analysis of situations or data requires an in-depth evaluation of variable factors. Exercises independent judgment and discretion in solving complex business problems.
Interaction
Networks with key contacts outside their area of expertise.
Supervision
Oversees the project and resources supporting the project through a dotted line reporting structure.
Typical Education and Experience
Bachelor's degree (or equivalent experience) and eight years of related experience or master's degree with six years of related experience.
ENVIRONMENT AND PHYSICAL REQUIREMENTS
Environment and Physical Demands
As described in the job posting
Ability to Travel
Travel Required 50%-75%
#LI-Remote
Who we are: We are a team of more than 72,000 highly dedicated Healthineers in more than 70 countries. As a leader in medical technology, we constantly push the boundaries to create better outcomes and experiences for patients, no matter where they live or what health issues they are facing. Our portfolio is crucial for clinical decision-making and treatment pathways.
How we work: When you join Siemens Healthineers, you become one in a global team of scientists, clinicians, developers, researchers, professionals, and skilled specialists, who believe in each individual’s potential to contribute with diverse ideas. We are from different backgrounds, cultures, religions, political and/or sexual orientations, and work together, to fight the world’s most threatening diseases and enable access to care, united by one purpose: to pioneer breakthroughs in healthcare. For everyone. Everywhere. Sustainably.
To find out more about Siemens Healthineers' businesses, please visit our company page at Siemens Healthineers Canada.
The expected compensation for this position is:
$99,500 - $142,000
Factors which may affect starting compensation within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.
Siemens Healthineers offers a variety of health and wellness benefits including a flexible benefits plan, Defined Contribution Pension Plan, Registered Retirement Savings Plan matching contributions, plus a competitive paid time off program including vacation, company holidays, sick leave, and paren