Technical Product Support Specialist

About Us
Metrix is a global leader in industrial condition monitoring and machinery protection solutions. Headquarters in Houston, Texas, we serve customers in more than 40 countries through direct sales and service professionals, along with a strategic network of instrumentation partners. For over 50 years, we have helped leading manufacturers and operators protect critical rotating and reciprocating machinery used in power generation, oil & gas, manufacturing, and other industrial applications. Our innovative products are trusted worldwide for their reliability, simplicity, and performance.
Job Summary
The Technical Support Specialist provides technical support, product troubleshooting, testing, and field service assistance for Metrix products and systems. This position serves as a primary technical resource for customers and internal stakeholders by investigating product issues, providing application guidance, supporting product validation activities, and assisting with field service activities. The position works closely with Engineering, Product Development, Sales, and Operations to ensure effective resolution of customer issues and successful implementation of Metrix products in industrial applications.
Key Responsibilities:
Customer Technical Support
Respond to customer inquiries regarding products, applications, installation, operation, and troubleshooting.
Research and diagnose technical issues and provide timely, accurate resolutions to customers.
Document customer inquiries, troubleshooting activities, and resolutions in designated systems.
Provide technical support as required.
Serve as first-line support during assigned call coverage periods.
Product Testing & Validation
Configure, operate, and test Metrix products to diagnose customer issues and verify product performance.
Conduct laboratory testing to support customer problem resolution and product validation activities.
Assist Product Development and Engineering teams by evaluating product functionality, features, and performance.
Prepare test documentation, reports, and recommendations based on findings.
Field Service Support
Perform field service activites including installation support, troubleshootng, commissioning, inspections, and customer training.
Travel to customer facilities to provide on-site technical support and resolve product-related issues.
Follow all company and customer safety requirements.
Prepare field service reports and communicate findings to customers and internal stakeholders.
Technical Development
Develpp and maintain technical knowledge of product, vibration monitoring systems, instrumentation, and related technilogies.
Develop working knowledge of industrial machinery, rotating equipment, and customer applications within the oil and gas, power generation, petrochemical, and related industries.
Participate in product, technical, and safety training.
Cross-Functional Support
Collaborate with Engineering, Product Development, Manufacturing, Quality, and Sales teams to support product improvements and customer satisfaction.
Provide technical input regarding product performance, customer feedback, and potential product enhancements.
Support special projects and other duties as assigned.
Minimum Qualifications
Associate degree, technical diploma/certificate, military electronics training, or equivalent combination of education and experience in electronics, electrical systems, instrumentation, mechanical technology, or a related technical field.
Working knowledge of electronic components, circuits, and basic electrical principles.
Ability to read and interpret wiring diagrams, schematics, technical manuals, and specifications.
Strong analytical, troubleshooting, and problem-solving skills.
Ability to perform practical mathematical calculations, including fractions, decimals, percentages, algebraic formulas, and unit conversions.
Strong verbal and written communication skills.
Proficiency with Microsoft Office and standard business software.
Ability to travel up to 50% domestically and internationally, and work in industrial environments as needed.
Valid driver's license and ability to travel by commercial airline.
Due to the nature of the business' programs and products, applicants must have the legal right to work in the U.S. and additionally must be legally authorized to access export-controlled information and source code.
Desired Qualifications
Bachelor's degree in Electronics Engineering Technology, Electrical Engineering Technology, Instrumentation Technology, Mechanical Engineering Technology, Industrial Technology, or a related technical discipline.
Experience troubleshooting electronic, instrumentation, industrial control, rotating equipment, or condition monitoring systems.
Experience with diagnostic and test equipment such as multimeters and oscilloscopes.
Prior technical support, field service, industrial maintenance, or customer-facing technical experience.
Experience in industrial instrumentation, vibration monitoring, rotating equipment, control systems, or related technologies.
Familiarity with oil and gas, power generation, manufacturing, or other industrial process industries.
Demonstrated ability and willingness to use AI tools to improve productivity, decision-making, work quality, and to reduce costs. The successful candidate must be able to identify appropriate AI use cases and critically evaluate AI-generated outputs.
What's In It For You
Competitive compensation, holiday pay, and paid time off
Great benefits package that includes health, vision, and dental insurance
401(k), plus matching
Flexible spending accounts (FSAs), health savings account (HSA) with AMETEK contribution, life insurance, disability insurance, and family medical leave
Paid parental leave
Employee referral program
Tuition reimbursement program
Employee assistance program
Exciting, fast-paced environment where you could make a true impact
Opportunities for career advancement within our business unit and across all other AMETEK business entities
Additional Details
This position is located in Stafford, Texas, approximately 15 miles southwest of Houston. The City of Stafford is a friendly community, which is described as a family-oriented place to live. You can enjoy Houston's outstanding performing and visual arts venues, experience the countless restaurants, and enjoy nearly 1,500 acres of green space in the heart of Houston.
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