Senior Director of Facilities Management

Job Posting:
JR102112 Senior Director of Facilities Management (Open)
Department:
Administration & Finance, PM
Position Type:
Regular
Open Date:
10-08-2026
Close Date:
$150,000 - $160,000
Job Description:
The Senior Director of Facilities is the senior executive responsible for the leadership, management, and stewardship of the University's physical environment. This position provides strategic and operational oversight for all Facilities functions, ensuring the effective delivery of maintenance, utilities, grounds, custodial, fleet, work control, and contracted services in support of the institution's mission and long-term objectives.
The Senior Director is responsible for establishing a culture of accountability, service excellence, operational efficiency, and continuous improvement while ensuring campus facilities are safe, reliable, well-maintained, and aligned with institutional priorities. This position serves as the University's primary authority on facilities operations, organizational performance, capital stewardship, and service delivery standards.
The Senior Director partners closely with University leadership, academic and administrative stakeholders, Human Resources, Finance, Public Safety, and external service providers to ensure Facilities operates as a strategic asset that supports teaching, learning, research, student success, and the overall campus experience.
POSITION OBJECTIVES:
The Senior Director of Facilities will:
Provide strategic leadership and operational oversight for all Facilities functions.
Establish and maintain a high-performing organizational structure with clear accountability, supervisory effectiveness, and defined decision-making authority.
Strengthen operational performance through effective workforce management, service standards, preventive maintenance programs, and performance measurement.
Ensure responsible stewardship of financial, physical, and human resources.
Advance long-term facilities planning, asset management, and capital renewal strategies.
Foster strong partnerships across the University while maintaining a customer-focused service culture.
Promote continuous improvement through data-informed decision-making, workforce development, and operational best practices.
PRIMARY RESPONSIBILITIES:
Executive Facilities Leadership
Provide executive leadership for all Facilities operations, including:
General Maintenance
MEP systems and utilities
Grounds and fleet functions
Custodial oversight and vendor management
Work control and service request management
Establish departmental priorities, service expectations, and operational goals aligned with institutional objectives.
Serve as the senior authority for operational, staffing, financial, and service delivery matters.
Promote a culture of accountability, collaboration, professionalism, and customer service.
Organizational Leadership and Workforce Management
Provide leadership and direction to Facilities managers, supervisors, and frontline staff.
Ensure organizational structures, reporting relationships, and supervisory spans of control support effective service delivery.
Oversee workforce planning, succession planning, recruitment, onboarding, employee development, and performance management.
Evaluate organizational effectiveness and identify opportunities to improve productivity, service quality, and resource allocation.
Foster employee engagement, professional development, and leadership growth across the department.
Partner with Human Resources on employee relations matters, collective bargaining considerations, and workforce strategy.
Governance, Performance Management & Service Excellence
Establish and maintain governance frameworks that support consistent decision-making and operational accountability.
Define and monitor service level expectations and key performance indicators aligned with industry standards and institutional priorities.
Ensure consistent use of Facilities systems and technologies to support performance management, work order administration, asset management, and operational reporting.
Maintain standards for:
Work order management and documentation
Service request responsiveness
Preventive maintenance execution
Quality assurance and work verification
Customer communication and follow-up
Utilize operational data and performance metrics to drive continuous improvement initiatives.
Financial Stewardship and Resource Management
Develop and manage Facilities operating and capital budgets.
Oversee financial planning, forecasting, and resource allocation activities.
Monitor expenditures related to:
Personnel and overtime
Contractor and vendor services
Materials and inventory
Equipment and fleet operations
Preventive and corrective maintenance programs
Implement controls and reporting mechanisms to ensure responsible stewardship of University resources.
Support long-range capital planning, deferred maintenance reduction efforts, and asset lifecycle management.
Facilities Operations and Asset Stewardship
Ensure the safe, reliable, and efficient operation of all campus facilities, infrastructure, and building systems.
Direct the development and implementation of preventive maintenance strategies and asset management practices.
Oversee maintenance planning, scheduling, and service delivery to maximize operational effectiveness.
Ensure coordination between maintenance, planning, construction, and campus stakeholders to support facility needs.
Support the development of capital renewal priorities and long-term infrastructure improvement plans.
Maintain alignment with APPA standards and other relevant facilities management best practices.
Contractor and Vendor Management
Oversee contractor performance and vendor relationships across Facilities operations.
Ensure contracted services meet performance expectations, service standards, and contractual obligations.
Evaluate opportunities to improve contractor utilization, service quality, and cost effectiveness.
Coordinate vendor activities with internal operations to support efficient service delivery.
Risk Management, Safety, and Compliance
Ensure compliance with applicable building codes, safety regulations, environmental requirements, and institutional policies.
Oversee workplace safety programs and promote a culture of safety throughout Facilities operations.
Coordinate emergency response planning, business continuity efforts, and facilities-related risk mitigation activities.
Stakeholder Engagement and Strategic Partnership
Serve as the primary Facilities representative to senior leadership and institutional stakeholders.
Build and maintain productive relationships with academic and administrative partners.
Communicate Facilities priorities, performance outcomes, capital needs, and operational initiatives clearly and effectively.
Ensure stakeholder needs are incorporated into planning and service delivery efforts.
Promote transparency, responsiveness, and trust through consistent communication and follow-through.
POSITION AUTHORITY:
The Senior Director of Facilities is authorized to:
Direct and manage all Facilities operations.
Establish departmental policies, procedures, service standards, and operational expectations.
Make decisions regarding staffing, resource allocation, operational priorities, and service delivery models.
Approve operational expenditures, contractor engagements, and budget recommendations within delegated authority.
Recommend organizational changes, staffing modifications, and capital priorities to University leadership.
Implement performance management and accountability measures across Facilities functions.
SUCCESS INDICATORS:
Success in this position is demonstrated through:
Safe, reliable, and well-maintained campus facilities.
Strong operational performance and service responsiveness.
Effective preventive maintenance and asset management practices.
Clear organizational accountability and supervisory effectiveness.
Responsible financial stewardship and resource utilization.
Productive relationships with campus stakeholders and service partners.