Trail's End Lodge Guest Services Supervisor - Year Round

Year Round
Classic, consistent quality from a winning team!
Deer Valley Resort is nestled in the Wasatch Mountains of Utah, in the historic mining town of Park City which has evolved into an exciting and diverse mountain ski town. Our staff consists of locals, transplants, seasonal workers from all 50 states and international students from around the globe. We are a diverse workforce where everyone feels welcome, appreciated, and valued. No matter if you are 14 or 84 years, there is a place for you in the Deer Valley family! (Last year over 1,100 staff members celebrated their fifth season or more at Deer Valley).
Ski perks (vary based on employment status) may include Deer Valley season pass, free skiing or riding at other Alterra Resorts and select local Utah resorts
Friends and family ski discounts, free staff ski lessons and discounted rentals (winter staff only)
Subsidized meals at Employee Dining Rooms offered for staff while on shift
Subsidized housing options available for seasonal full-time staff
Discounts for staff members at restaurants, shops, and service providers in Park City
Healthcare options are available for staff members
401k plan with company match
PURPOSE OF POSITION: A Guest Services Supervisor’s main objective is to support the Guest Services Manager, and to ensure guest, owner, and employee satisfaction at the front desk of Trail’s End Lodge.
RESPONSIBILITIES:
Checking guests in and out, including settling guest balances upon departure according to established protocols
Concierge duties, including making reservations for restaurants, transportation, childcare, and other activities
Assist in coordinating transportation and bell related duties, such as guest requests, luggage, and guests for pick- ups and drop off
Handling and completion of cash, credit card, & lift ticket sales transactions daily
Help the Guest Services Manager recruit, manage, train, motivate, supervise, schedule, and evaluate performance of all the front of house staff
Demonstrate proactive guest, owner, and employee problem resolution with urgency, respect, and empathy towards all issues presented
Ensure staff professionalism through coaching, adherence to dress codes, maintaining uncluttered and well supplied workspaces, proper training materials, and clear channels of communication.
Work with the Guest Services Manager to develop processes and procedures to ensure smooth operation and flow for the front of house
Assist Guest Services Manager in completing staff timecard entries
Be available as a Guest Services Agent, Concierge, or Bell staff as needed
Must have a flexible schedule and be available for varied and extensive shifts as hours of operation and workload of the property dictate
Provide support to other departments as needed
Maintain vehicle policy and protocol to ensure requirements are met by any staff person who is authorized to utilize/drive Deer Valley or HOA owned vehicles
Other duties as assigned
QUALIFICATIONS:
Staff leadership, coaching and mentoring experience preferred
Ability to interact professionally with guests, vendors, departments, and staff
Possess excellent verbal and written communication skills
Must be able to work varied shifts, including weekends and holidays
Understanding of computers, systems, and guest service tools
Ability to multi-task, prioritize, self-motivate, and strong attention to detail
Must have a valid driver's license and clean driving record
DATES OF EMPLOYMENT:
Flex Year Round – may have periods of layoff or reduced hours
PAY RATE:
$22.00 - 24.00 per hour, DOE
Deer Valley Resort is an Equal Opportunity Employer.