Veterinary Receptionist / Client Service Representative

Bel-Aire Veterinary Hospital is seeking an outgoing Client Service Representative to serve as the welcoming face of our hospital.
We’re looking for someone who ideally already understands the veterinary environment — the terminology, the pace, and the emotional weight of caring for people’s pets. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services.
Our ideal candidate is friendly, detail-oriented, highly organized, and thrives in a team-focused customer service environment where empathy and efficiency go hand in hand.
Schedule and compensation:
Compensation: $16 - 18 per hour, for each hour worked
Schedule: This is a full-time position, with a 4 x 10 schedule, working 4 days per week with one weekday off. Availability needed Monday–Friday. No on-call requirements.
Full-time Benefits Package*:
Health package: Medical, dental, and vision insurance
Life insurance and disability
Employee Assistance Program (EAP)
401k with company match
Paid time off in accordance with site policy and applicable law
Personal pet discount
Uniform allowance
*Part-time team members may be eligible for limited benefits in accordance with company policy and state law
Minimum qualifications and skill set:
1+ years of experience in a customer service, reception, or client-facing role
Previous veterinary receptionist or healthcare-related front-desk experience strongly preferred
Proficiency in the following skills:
Knowledge of veterinary terminology, common vaccines, medications, and procedures
Ability to manage a multi-phone line system while assisting in-person clients
Experience working with veterinary practice management software, especially Covetrus Pulse, preferred
Exceptional verbal and written communication skills
Strong organizational and time management skills
Experience scheduling appointments and coordinating calendars preferred
Ability to accurately process payments and maintain financial records
Why choose Boulevard Animal Hospital?
Boulevard Animal Hospital is a 4-doctor small animal practice nestled in the heart of Raleigh, NC — a city consistently recognized as one of the fastest-growing and most livable in the United States. With a recently remodeled facility, digital dental radiography, and a full-service clinical menu including soft tissue surgery, dentistry, and comprehensive diagnostics, Boulevard offers the clinical depth of a well-established practice with the warmth of a true neighborhood clinic.
What sets Boulevard apart is its people. This is a team with genuine longevity — staff members who have been here for years — and the kind of close-knit culture where colleagues become lifelong friends. No weekends, a flexible Monday–Friday schedule, and a team that genuinely shows up for each other every day.
Located in Raleigh's vibrant West Boulevard corridor, with proximity to NC State University, Research Triangle amenities, and the best of North Carolina's outdoor recreation — Boulevard is a great place to build a career and an even better place to call home.
Apply today — we look forward to hearing from you!
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This is a good-faith estimate based on the role's requirements at the time of posting. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. The Company offers a comprehensive benefits package that may include medical, dental, and vision benefits, vacation, sick leave, 401(k), and other benefits depending on role and location. A complete description of benefits available for this position will be provided during the hiring process. Where required under applicable law, Company provides eligible employees with paid sick leave, health emergency leave, and other legally mandated benefits programs, all in accordance with the requirements of applicable state and local law depending on the location of the practice you support.
Pay Range
$16—$18 USD
Western Veterinary Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, ancestry, age, physical or mental disability, medical condition, genetic information, marital status, pregnancy, childbirth or related conditions, veteran or military status, or any other characteristic protected by applicable federal, state, or local law. Western Veterinary Partners is committed to providing reasonable accommodations for qualified indiv