Prescription Verification Specialist

Who we are
SeekWell is the parent company of 1-800 Contacts, Luna, and The Framery. Our goal is to make it simpler, easier, and more accessible for people to get the vision care they need. We maintain the legendary, award-winning culture 1-800 Contacts started almost 30 years ago and continue to develop innovative, pioneering products and businesses that make consumers cheer. We’re owned by KKR – one of the world’s largest and most successful private equity investment companies. We’ve built an excellent company and changed an industry by putting the customer first, always. The best is yet to come!
Why you want this job
100% remote work flexibility
Competitive earning opportunities featuring incentive pay that averages $16 per hour
The details
Start Date: 11/2/26
Training and working remotely from approved locations: North Carolina, Texas and Utah
Training: 4 weeks (10AM – 5 PM MST, M-F)
Full-time (40 hours per week)
Starting base pay: $12.00 per hour + bonus potential (uncapped)
Schedules depend on business needs with most shifts 11:30am to 8:00pm MST
A weekend shift (Saturday or Sunday) is mandatory each week
What you’ll do
Verify contact lens prescriptions by processing inbound images from customers and eye care providers
Process an average of 125 items per hour (Approximately 875 items in an 8-hour shift)
Follow standardized processes (using gaming mice, hot keys, screen layout, workflow, etc.) to achieve the best customer experience and remain compliant
Respond to emails and text messages from customers regarding their prescriptions
Advise customers regarding any order adjustments